Job Purpose Serena Hotels is seeking to fill the position of IT Services Specialist, based in Kenya. Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to fellow Associates and hotel/safari lodge guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximi...
Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. What You Will Do Grow sales within an existing territory of f...
Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...
About the Commission The EACC is a public body established under Section 3 (1) of the Ethics and Anti-Corruption Commission (EACC) Act, 2011. As per Section 4 of the Act: The Commission shall consist of a chairperson and two other members appointed according to the provisions of the Constitution and this Act. Section 16 (1) of the Act states that: The Commission shall, through an open, competitiv...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Supervise the day-to-day operation of the department to ensure service standards are followed Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met Monitor labor costs while ensuring effec...
The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...
Job DescriptionResponsible for maximizing the hotel's meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in...
Role Purpose Statement:To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.Roles and Responsibilities:Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel faci...
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel an...
Vihiga County whose headquarters is in Mbale is Located in the Western Region of Kenya. It boarders Nandi to the East, Kisumu County to the South, Siaya County to the West and KAKAMEGA County to the North. It is one of the four Counties in the former Western Province. Vihiga County has five Constituencies; Luanda, Emuhaya, Hamisi, Sabatia and Vihiga. The County s population stands at 612,000. Sum...
Job Description Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera gu...
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection wi...
Job DescriptionTo monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales rooms, food and beverage, other miscellaneous services and products - in the hotel, and to ensure that all control functions are established and enforced according to the Company's policies and procedures.Establish and maintain local policies as they relate to the receipt issua...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...
Establish and maintain local policies as they relate to the receipt issuance and general controls of all hotel inventories, consumables, and various supplies.Assist in the monthly inventories count and extension.Establish and maintain a database for all kind of hotel inventory stocks including up-to-date pricing.Ensure proper storage and issuance of all hotel items, especially food and beverage o...
Responsible for performing work necessary to keep the plumbing infrastructure and fixtures to Fairmont Engineering Departments standards. To carry out daily preventative tasks, emergency and planned troubleshooting and repairs, new installs and retrofits of any space within the hotel property as directed by the Director of Engineering or designated Engineering Managers.Responsible for troubleshoo...
Job Description Bartender Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualific...
Supervise the activities and the service levels of the Front Desk, Concierge/Porters.Monitors the Front Office employees to make sure all guests receive prompt and personal recognitionPromote the basic habits of smiling, greeting guests by name and thanking guests.Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from ea...
Job Purpose/Mission?Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressio...
Assist in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.Communicate effectively, both verbally and in writing, to...
Job Description Job Description Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Recognizes superior quality products, presentations and flavour. Follows proper handling and right temperature of al...
Job Description To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales rooms, food and beverage, other miscellaneous services and products - in the hotel, and to ensure that all control functions are established and enforced according to the Company s policies and procedures. Establish and maintain local policies as they relate to the receipt iss...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties RESPONSIBILITIES To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales rooms, food and beverage, other miscellaneous services and products in the hotel, and to ensure that all control functions are established and en...
Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera guest profile syst...