hotel job roles

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit an Overall Camp Manager. JOB PURPOSE As the Overall Camp Manager, you will oversee and support multiple camp managers ensuring guest satisfaction and staff development in alignment with established quality sta...

1. Sales Strategy: Develop sales strategies and action plans to achieve revenue targets for rooms, event spaces, and other hotel amenities. Identify and pursue new business opportunities, including corporate accounts, group bookings, and partnerships with local businesses and organizations. Maintain a pipeline of leads and prospects, nurturing relationships and converting them into sales opportun...

1. Housekeeping Operations Management: Develop and implement housekeeping standards, policies, and procedures to maintain cleanliness and hygiene throughout the hotel. Plan and coordinate daily housekeeping activities, including room cleaning, laundry services, and public area maintenance. Inspect guest rooms, suites, and common areas regularly to ensure they meet established cleanliness standard...

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models REF.: OSA/LVCT/03/2024 Job purpose The Office Support Assistant will be responsible f...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues. Supervise and coach team members performance toward achieving exceptional guest service. Audit work of Room Attendants in assigned areas to remai...

About Us At The Social House, we're more than just a brand; we're a testament to Authenticity, Resourcefulness, Craftsmanship, and Sparkle. These core values are the compass that guides every aspect of our journey, from the drawing board to the final experience we deliver to our customers. In joining our team, you're not just taking on a job; you're embracing an opportunity to make a real impact,...

Job Description Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards. Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs. Extensive network in all aspects of entertainment and trendy places. Exceptional guest relations interaction. Inst...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards. Sound knowledge of local tourist attractions, restaurants, shows, bars...

Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...

Job Description Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues. Supervise and coach team members' performance toward achieving exceptional guest service. Audit work of Room Attendants in assigned areas to remain consistent with Accor standards. Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned....

Job DescriptionManaging the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.Extensive network in all aspects of entertainment and trendy places.Exceptional guest relations interaction.Instruct ...

Job Description Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards. Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs. Extensive network in all aspects of entertainment and trendy places. Exceptional guest relations interaction. Inst...

Job DescriptionManaging the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.Extensive network in all aspects of entertainment and trendy places.Exceptional guest relations interaction.Instruct ...

Job Description We are looking to grow our team and engage a highly motivated and passionate Director of Sales who will work closely with the team to drive results and deliver on hotels strategy. This position will be based in Nairobi, Kenya. Reporting to the General Manager, the Director of Sales will be responsible for developing and implementing a sales strategy that will drive revenue growth ...

ROLE DESCRIPTION:The purpose of this role is to support with the administration of projects throughout the planning, implementation and dissemination cycle, including the maintenance of databases and financial support where needed.Your role will encompass:Supporting the consortium management processes across the allocated frameworks, ensuring adherence to all relevant policies and procedures.Enha...

Job Description Plan and manage all hotel cost concern Organize the cost controlling system Organize the asset controlling system Organize the store and receiving system Manage F&B cost function Track record of all cost issues Maintain standard of all responsible areas Coordinate with all departments for inventory Develop cost report for the Finance Manager Support cost information for all concer...

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers. ROLE: The purpose of this role is to support wit...

ROLE DESCRIPTIONThe purpose of this role is to manage the daily implementation of the call-down projects under the Framework and Technical Assistance Contracts, including amongst others the sourcing and capacity building of consultants, budgeting, contract negotiations, subcontracting, client communications, and all logistical arrangements. Your role will encompass:The purpose of this role is to ...

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.By joining Accor, every chapter of your story is yours t...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Plan and manage all hotel cost concern Organize the cost controlling system Organize the asset controlling system Organize the store and receiving system Manage F&B cost function Track record of all cost issues Maintain standard of all responsible are...

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers. ROLE The purpose of this role is to manage the d...

ABOUT OXFAM Oxfam is an international confederation of 21 organizations working in over 60 countries worldwide seeking to find lasting solutions to and around the world. Oxfam is determined to change that world by mobilizing the power of people against poverty. Around the world, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives a...