Job Purpose/Mission?Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressio...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Supervise the day-to-day operation of the department to ensure service standards are followed Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met Monitor labor costs while ensuring effec...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-info...
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection wi...
Supervise the activities and the service levels of the Front Desk, Concierge/Porters.Monitors the Front Office employees to make sure all guests receive prompt and personal recognitionPromote the basic habits of smiling, greeting guests by name and thanking guests.Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from ea...
KEY OUTPUTS: Managerial:Assist the General Manager in the overall responsibility for the effective management on all levels at Kichwa Tembo and Bateleur Camp. Take over full responsibility once General Manager is on leave Assist to ensure the lodges and brand are taken to the next level of service standards and edge the product and meet expectations on guest feedback Assist in the overall respons...
Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents. KEY OUTPUTS: Managerial: Assist the General Manager in the overall responsibility for the effe...
The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences.Utilizing Kenyan massage oils and scrubs produced in-house, the therapist will ensure each guest receives personalized professional care.Key ResponsibilitiesPerform a variety of holistic treatments and therapies, including massages, bo...
Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization. Roles and Responsibilities: Manage day to day administration while ensuring cost control on regular expenses such as Maintenance related expense Station...
Segera Limited is an oasis of luxury in 50 000 acres of wild Kenyan savannah. Summary The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences. Utilizing Kenyan massage oils and scrubs produced in-house, the therapist will ensure each guest receives personalized professional care. Key Respon...
Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents. KEY OUTPUTS: Directs food preparation and collaborates with head chef and executive chef Produ...
Job DescriptionAssistant Housekeeping ManagerCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their caree...
Job DescriptionAt Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.Responsibilitie...
Requisition ID: req47881Job Title: Administration AssistantSector: Administrative/General OfficeEmployment Category: Fixed TermEmployment Type: Full-TimeOpen to Expatriates: NoLocation: Nairobi, KenyaWork Arrangement: Job DescriptionThe Admin Assistant is responsible for specific aspects of administration and Supply chain department support at IRC's Main office in Nairobi. This covers office admi...
About Us At The Social House, we're more than just a brand; we're a testament to Authenticity, Resourcefulness, Craftsmanship, and Sparkle. These core values are the compass that guides every aspect of our journey, from the drawing board to the final experience we deliver to our customers. In joining our team, you're not just taking on a job; you're embracing an opportunity to make a real impact,...
Job Description Summary To provide courteous, professional, efficient and flexible service consistent with the hotel s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of person...
Ensures the smooth running of the operations on a day to day basis and in a proactive manner.Support and assist all Front Office sections.Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.Inform and co-ordinate with other operating departments e.g., Housekeeping, Engineering, Sales and Reservations of Front Office matters which may c...
Key ResponsibilitiesEnsures the smooth running of the operations on a day to day basis and in a proactive manner.Support and assist all Front Office sections.Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.Inform and co-ordinate with other operating departments e.g., Housekeeping, Engineering, Sales and Reservations of Front Office...
Job Description Job Description To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales rooms, food and beverage, other miscellaneous services and products - in the hotel, and to ensure that all control functions are established and enforced according to the Company s policies and procedures. Establish and maintain local policies as they relate to...
Checks on the house status both In PMS and Reserve, upon reporting on duty and consistently during the shift, especially on high occupancies for proper decision making. Ensure all hotel guests are received within the set standard operating procedures.Ensuring that all calls are handled within the standard operating procedures.Manages the Front Office master roll and duty Rota last minute changes....
Kempinski Hotels S.A. is Europe s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft . Responsibilities Ensures the smooth running of the operations on a day to day basis and in a proactive manner. Support and assist all Front Office sections. Ensures that all guests receives prompt, cordial attention an...
About Us At The Social House, we're more than just a brand; we're a testament to Authenticity, Resourcefulness, Craftsmanship, and Sparkle. These core values are the compass that guides every aspect of our journey, from the drawing board to the final experience we deliver to our customers. In joining our team, you're not just taking on a job; you're embracing an opportunity to make a real impact,...
Job Description Summary Responsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and ...
SummaryTo provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.To ensure that the guests are offered the highest level of personalized service at ...