QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...
The Aga Khan Development Network is a network of private, non-denominational development agencies founded by the Aga Khan that work primarily in the poorest parts of Asia and Africa. Aga Khan IV succeeded to the office of the 49th hereditary Imam as spiritual and administrative leader of the Shia faith-rooted Nizari Ismaili Muslim supranational union in 1957. Ismailis consist of an estimated 2530...
World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Key Responsibilities: Implementation of the project related activities. Map and strengthen the capacity of networks tackling harmful gender and social norms...
Admin jobs. Salary: 230-250k, Reports to: Executive Director, Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. They are looking to hire a Head of Operations and Programs whose o...
World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. SUMMARY The purpose of this position is to effectively manage the EWV scale up project and ensure that the project outcomes are realized within the stipulat...
AGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain access to rapidly growing agriculture markets. The Position Senior Knowledge Management and Learning Officer Job Referenc...
Kenya Civil Aviation Authority (KCAA) was established on 24th October 2002 by the Civil Aviation (Amendment) Act, 2002 with the primary functions towards; Regulation and oversight of Aviation Safety & Security; Economic regulation of Air Services and development of Civil Aviation; Provision of Air Navigation Services, and Training of Aviation personnel KCAA; as guided by the provisions of the con...
Carry out executive searches and headhunt for key leadership positions, particularly in Africa and Asia.Mentor, coach and lead talent acquisition managers across various geographies; advancing their capability to attract, pipeline, engage and assess candidates more effectively, bringing in and nurturing the strongest talent possible, not just recruit.Oversee the hiring and onboarding of Talent Ac...
Opportunity International s commitment to measurement, research, and learning reflects and enriches our mission to empower people to break the cycle of poverty for themselves and their families Summary The Education Specialist (ES) is responsible for the delivery of non-financial education services as developed by the EduQuality program for affordable private schools. As part of a local team of E...
Admin jobs. The Operations Assistant is responsible for assisting the Managing Director in running the day-to-day administrative processes of the company. Key Responsibilities Processes and quality control Develop, implement, and review processes, procedures and systems. Ensure all operations are carried on in an appropriate, cost-effective way. Improve operational management systems, processes a...
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...
Finn Church Aid Action for Human Dignity Finn Church Aid (FCA) is the largest Finnish development cooperation organisation and the second largest provider of humanitarian assistance. We operate in 15 countries, where the needs are most dire Objectives of the assignment: Design and deliver comprehensive training and training materials that cover topics such as understanding personal agency, develo...
We promote and safeguard the rights to inclusion of women, children and teenagers in Italy and throughout the world, on the basic assumption that the safeguard of women s rights is a mandatory condition to achieve respect of children s rights and, vice versa, the protection of children s rights is most important for the achievement of women s rights. Job Duties and Responsibilities Maintains work...
Admin jobs. Salary: Competitive Salary, plus performance-based incentives/commissions. Corporate Staffing Services is a leading HR Consultancy Firm that specializes in Recruitment and Training Services. We are committed to delivering tailor-made and effective human resource solutions to businesses across the East Africa Region. We are seeking a dynamic and experienced Assistant Marketing and Trai...
Today, Pwani Oil Product modern state of the art factory at Jomvu, Mombasa, has expanded and has a capacity to refine over 620 metric tonnes of oil a day, prepared to the highest international standards. Adding to this, Pwani Oil Products new production facility at Kikambala has impacted the washing and cleaning industry with excellent laundry and bathing soaps, which is to the highest quality. W...
ERM established its office in Nairobi in 2014 as part of a continued expansion initiative in East Africa to meet the needs of our global and local clients who are increasingly investing in this region of Africa. This is the role The EHS Libryo Engineering Delivery Manager is responsible for the following: Plan, coordinate and supervise engineering projects and supervise multiple teams Build and m...
HR jobs Nairobi. Reporting to: Managing DirectorGross Salary: Ksh 85k -90k Our client in Real Estate is seeking to hire a Senior HR and Admin Officer who will be responsible for promoting the company s value proposition in Human Resource Management. More specifically, you will spearhead the development and implementation of Human Resource and Administration strategies, policies, and practices tha...
Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Responsibilities Collaborate with MD in setting and driving organizational vision, operations strate...
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance Job Summary To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implem...
PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children Key responsibilities: Program Quality: Support project leadership with the implementation of PATH s QA/QI approach, focusing on -time and on-budget achievement of interim and final project deliverables. Support project leadership with the implementation...
Managing Housekeeping OperationsEnsures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guestroom maintenance needs.Supervises the property general cleaning schedule.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock ...
Founded in April 2014, Moringa School plays a crucial role in developing and nurturing highly potential individuals who are passionate about technology and want to take a lead role in mobile and web development through equipping them with life long skills Summary This role will be responsible for building on our strategy to partner with expert content providers. Moringa is expanding our product p...
Achieving today s complex global health goals requires greater and more diverse leadership talent across sectors and countries. And yet women are an untapped talent pool, representing 70% of the health workforce but only 25% of executive positions and 5% of CEO-level positions About Job WomenLift Health is seeking a Consultant Facilitator to work under the direction of the East Africa Director an...
SAPCONE is a non-profit making indigenous NGO duly registered with the relevant authorities in Kenya operating in Turkana County, Mainly with the provision of clean water and Sanitation to the communities, Education and health activities Summary The Head of Programs (HoP) will be responsible for leading, developing and managing the program team to achieve the aspirations of SAPCONE Strategy throu...