Search for Common Ground (Search) is a world-wide Non-Profit Organization with the primary objective to change the way the world deals with conflict, away from adversarial approaches towards collaborative Solutions. Search has been working in Kenya since 2008, when we launched the award-winning series The Team. Our work has focused on overcoming ethnic, political, social and cultural divides, fur...
Role ProfileWe are looking to bring onboard a Customer Experience Executive to based in Mombasa, Kenya to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the ...
Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities: Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and...
Drive the Branch liability sales targets. Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives. Maintain relationship with customers including high net worth customers in order to assist in the growth of business.Manage the product portfolio of each line of products and control the cost and profi...
Carefully and accurately measure dish portionsResponsible for deliveries and stock rotationsMaintain cleanliness and hygiene both personal as well as at their work station.Thorough knowledge of all aspects of the operations of a kitchenInform wait staff about daily specialsEnsure appealing plate presentationSlightly modify recipes to meet customers needs and requests (e.g. reduce salt, remove dai...
The United Nations Support Office in Somalia (UNSOS) was established on 9 November 2015, through a UN Security Council Resolution 2245. UNSOS is a successor operation to the United Nations Support Office for AMISOM (UNSOA), which was established in 2009 (S/RES/1863 (2009) to provide logistical field support to the African Union Mission in Somalia (AMISOM). Our core mission is to provide critical ...
Customer Acquisition:Identify and target potential customers, initiating contact to expand the customer base within your assigned zone / portfolio.Understand customer needs and pain points, effectively communicate our value proposition.Negotiate and onboard customers, covering product offerings, pricing, payment terms, and delivery schedules.Revenue GenerationManage and nurture a sales pipeline, ...
DIRECT SALES AGENT ROLEWe are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.DIRECT SALES AGENTS JOB RESPONSIBILITIESSource for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.Process...
Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. DIRECT SALES AGENT ROLE We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions. DIRECT SALES AGENTS JOB RESPONSIBILITIES Source for new business ...
Role ProfileWe are seeking an experienced commercial Team Member to join our dynamic team as a Commercial Partner. In this role, you will be responsible for end-to-end management of clients from acquisition to order generation and customer engagement, ensuring customer satisfaction and revenue generation. The primary focus will be driving and maximizing revenue through servicing corporate entitie...
Role Purpose:?Ensure the installations perform the desired operation(s) according to the existing procedures and policies as well as monitor the installations in order to guarantee the delivery of a (semi-)finished product in accordance with the specificationsResponsibilities:Handle and adjust the installations according to the existing procedures and policies. Serves pumps, open and closes taps,...
A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face significant challenges, including high cost of s...
Job Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which ...
Duties and Responsibilities: a) Develop a pipeline of sales for the hotel including accommodation,conferencing etc. b) Inliaison with Hotel Manager and finance team, negotiate the terms of sales agreements. c) Makesaccurate, costs calculations and provide customers with relevant quotationsrequired. d) Maintainand develop relationships with new and existing customers. e) Tracksales performance wit...
ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan World Class Service delivery with Integrity we work hard to provide quality and talented professionals who contribute to the success of the company. Company Profile Summary Our Clien...
The key responsibilities will include:Generating new retail life business from the allocated Market/Channel;Educate new and existing clients on retail life products;Attending to customer queries and complaints;Liaising with the various departments to ensure timely service delivery to the clientsProviding timely and accurate quotations within the turnaround timesGathering market intelligence to en...
Purpose and Objectives of the BaselineThe purpose of this baseline is to provide status on all project indicators at the outset, against which targets will be set and subsequent progress and changes will be measured. It is intended to provide a basis for progress on indicators at the inception which will be measured and tracked over the project period and at the end. The baseline report will, the...
The Centre for Human Rights and Policy Studies (CHRIPS) is an independent think tank,research and policy development centre. CHRIPS invests in the generation and dissemination of0 knowledge that facilitates the development of innovative and effective policy solutions to the pertinent security challenges in Africa. Purpose and Objectives of the Baseline The purpose of this baseline is to provide s...
Job purposeTo offer program administrative support to the program staff and cluster and ensure delivery of effective operations, coordinate workflow, update and prioritize delegated tasks to ensure progress to deadlines and ensure consistent performance of routine functions.Roles & ResponsibilitiesEnsure hospitality is accorded to visitors and partners visiting the officeManage the Cluster Lead's...
LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. Job purpose To offer program administrative support to the program staff and cluster...
SOS Children s Villages is an independent, non-governmental international development organization which has been working to meet the needs and protect the interests and rights of children since 1949. Position Summary: Reporting to the School Principal, the Junior Secondary School teacher will be responsible for teaching her/his subjects of specialization, day to day classroom management includin...
ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan World Class Service delivery with Integrity we work hard to provide quality and talented professionals who contribute to the success of the company. Company Profile Summary Our clien...
1. They willprovide support to newly hired staff members by offering training onoperational procedures. 2. Thecandidate will ensure that deliveries and pickups from the airport/park arecompleted in a timely manner while adhering to all operationalprocedures. 3. They willreport and escalate any unresolved Operations issues to management and providejustifiable reasons for any deviations from standa...
Location: Coastal Region. (Nyali, Malindi, Mtwapa, Ukunda, Kilifi) Collection and Credit Officer Responsibilities Branch Targets Achieve monthly targets in the following KPIs Disbursement Target Collections Target New Customer Targets Active Customer Targets Adherence to SOPs Other Responsibilities Include Reviewing open accounts for collection efforts Collect customer payments in accordance with...