Customer Support Engineer Jobs in Nairobi

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to trave...

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for d...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...

The Dedicated Solutions Support Engineer specializes in advanced troubleshooting, maintenance, as well as proactive & reactive support for Enterprise Clients and acts as an advocate for clients needs.This role provides a single point of accountability and problem resolution, proactive management and support, and well-coordinated technical recommendations that delivers outcomes that are optimized ...

Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area. Summary NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communicat...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The ...

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act a...

Job Description:IEK is seeking an ICT Officer to support the secretariat in providing first-class application support and services to users, ensuring a properly secured and managed system environment. The ICT Officer will assist in technical support, system maintenance, and ensuring the smooth functioning of ICT systems.Responsibilities:Assist in the implementation of the Membership Information M...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Summary The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are ...

Job PurposeThe accountant Mhandisi Sacco will be responsible for the day-to-day coordination of the Sacco's Finance and Accounting operations. The position holder will also assist the Finance department in ensuring the strategic component as the Sacco thrives are they seeks to go to the next level.Key ResponsibilitiesMaintain and update the Members accountsIssue receipts for cash or cheques recei...

Run the production environment by monitoring availability and taking a holistic view of system health.Implement SRE frameworks and practices within the organization using the systems operations tool chain.Strong familiarity with web servers and load balancing technologies.Operational Excellence ensure systems availability, performance, efficiency, change management, monitoring, emergency response...

Job PurposeThe Accounts Assistant Receivables will work closely with the Finance and Administration Manager to enable service delivery to members in an efficient and timely manner. The Position will be responsible in processing, tracking, and recording payments in an accurate, efficient, and timely manner in line with the established guidelines.Key ResponsibilitiesMaintain and update the Members ...

We are and always have been about amazing global citizens taking action to change our world. Forty years ago, Chicago businessman Neal Ball recruited a volunteer relief team who deployed to the Thai-Cambodian border. Your Impact In this role as our Civil & Mechanical Engineer, you ll be responsible for civil design and calculations and will be our expert to discuss issues with lenders technical a...

Responsibilities:Technical support relative to steam boilers;Provide technical support to the sales team during the tendering phase;Develop the the design phase of the project.Steam pipeworkGathering technical information with sales representatives to clarify projects;Assist African sales teams with project delivery;Ensuring that client requirements are fully realized;Maintain regular customer co...

Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. Developing and executing automation scripts and maintenance jobs. Developing automation around monitorin...

JOB DESCRIPTION Reporting to the Engineering Lead Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels. RESPONSIBI...

The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The group is Kenyan based and operates through a network of Kenyan branches as well as regional subsidiaries in Uganda, Tanzania, Zambia, Rwanda, South Sudan, DRC and Zimbabwe. The company has a total complement of over 800 highly trained and professional staff spread across the region and seeks to fi...

JOB DESCRIPTIONReporting to the Engineering Lead Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels. RESPONSIBIL...

JOB PURPOSE STATEMENTDigital Business is implementing its open platform strategy to simplify development on our products. This role is designed build the DevRel (Developer Relations) team to connect with, inspire, and educate developers on the power of our platform.This is a highly visible and prestigious role responsible for establishing and leading the team that builds awareness and supports ou...

Key Roles and Responsibilities:- New product development Rapid prototyping of equipment and software systems Product performance verification and validation. Provide technical support for field teams in electricals, instrumentation, control, automation, and renewable energy systems. Configuration and deployment of equipment monitoring solutions including IoT, SCADA and BMS. Track and document ope...

Job PurposeThe Communication and Marketing officer will work closely with the Policy, Research and Partnerships Manager to market and communicate IEK events and activities in a timely and effective manner. The role will also support the membership team and work on partnership projects on resource mobilization and advocacy activities.Key ResponsibilitiesCommunication (50%)Executing the IEK Communi...

Job DescriptionResponsibilities:Technical support relative to steam boilers;Provide technical support to the sales team during the tendering phase;Develop the the design phase of the project.Steam pipeworkGathering technical information with sales representatives to clarify projects;Assist African sales teams with project delivery;Ensuring that client requirements are fully realized;Maintain regu...

Role Purpose:This role will be responsible for supporting the design and development of renewable energy systems, analyzing and evaluating performance data, and managing system installation projects. The ideal candidate must possess a solid technical background in renewable energy systems and have the ability to work both independently and as part of a team.Key Responsibilities:Conduct research a...