Fri Mar 29 2024 07:30:11 GMT+0000 (Coordinated Universal Time)

customer support call center

Call Center Quality Analyst

Poa Internet - Nairobi

    Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

    2 days agofuzu.com
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    Call Center Quality Analyst

    Nairobi

      Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

      2 days agoelevolt.co.ke
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      Call Center Quality Analyst at Poa Internet

      Jobs in Kenya - Nairobi

        Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

        1 day agokazitoday.com
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        Call Center Quality Analyst At Poa Internet

        Poa Internet - Nairobi

          Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

          2 days agofindojobs.ke
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          Customer Experience Lead At Ecosafi

          Ecosafi - Nairobi

            As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

            1 day agofindojobs.ke
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            Customer Experience Lead at Ecosafi

            Church World Service - Nairobi

              Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

              2 days agomyjobmag.com
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              Customer Experience Lead at Ecosafi

              Ecosafi - Nairobi

                Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                2 days agojobwebkenya.com
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                Customer Care Intern At Engie

                Engie - Nairobi

                  Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and follow ...

                  2 days agofindojobs.ke
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                  Call Center Quality Analyst at Poa Internet

                  Poa Internet - Nairobi

                    We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

                    3 days agojobwebkenya.com
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                    Customer Service Assistants - 2 Positions At Mount Kenya University

                    Mount Kenya University - Kiambu

                      QualificationEducation and ExperienceMust have:Bachelor's degree Communication/Marketing/Public relations or in any other related area of specializationOne (1) year experience in a customer support roleMust be Computer Literate.;ORHigher National Diploma in relevant area of specialization2 years' experience in Grade 7 at MKU or at a similar position in a recognized academic institution.Previous e...

                      2 days agofindojobs.ke
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                      Customer Service Assistants - 2 Positions at Mount Kenya University

                      Jobs in Kenya - Nairobi

                        Job Description Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic...

                        1 day agokazitoday.com
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                        Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

                        Modern Coast Express - Nairobi

                          At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

                          6 days agocorporatestaffing.co.ke
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                          Customer Care Call Attendant At Modern Coast Express

                          Modern Coast Express - Nairobi

                            Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...

                            5 days agofindojobs.ke
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                            Customer Care Intern at ENGIE

                            ENGIE - Nairobi

                              ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationship...

                              3 days agojobwebkenya.com
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                              Customer Care Call Attendant at Modern Coast Express

                              Modern Coast Express - Nairobi

                                Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                                6 days agojobwebkenya.com
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                                Customer Service Assistants - 2 Positions

                                Kiambu

                                  Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic institution. Pr...

                                  3 days agoelevolt.co.ke
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                                  Aftersales Support Coordinator

                                  BURN -

                                    Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...

                                    4 days agofuzu.com
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                                    Customer Service Assistants 2 Positions at Mount Kenya University

                                    Mount Kenya University -

                                      Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Key responsibilities also include Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transf...

                                      3 days agojobwebkenya.com
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                                      Customer Service Assistant Job MKU - Corporate Staffing Services

                                      Mount Kenya University - Nairobi

                                        Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well ...

                                        3 days agocorporatestaffing.co.ke
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                                        Aftersales Support Coordinator

                                        Burn Manufacturing - Kiambu

                                          About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                                          4 days agofindojobs.ke
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                                          QSSK-WACSE-West Africa Customer Service Executive at Q-Sourcing Servtec Group

                                          QSourcing Servtec Group - Nairobi

                                            Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company s growth in West Africa...

                                            7 days agojobwebkenya.com
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                                            Aftersales Support Coordinator

                                            Kiambu

                                              About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                                              7 days agoelevolt.co.ke
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                                              Technical Support Technician At Poa Internet

                                              Poa Internet - Nairobi

                                                Mission Statement for the Role:Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents.Overall Responsibility:To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team.Financial:NonePeople:Individua...

                                                9 days agofindojobs.ke
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                                                Arabic Speaking Call Centre Agents at Flexi-Personnel

                                                FlexiPersonnel - Nairobi

                                                  Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

                                                  16 days agojobwebkenya.com
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