Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

customer support analyst

Business Analyst - Nairobi - 1 Position At Siginon Group

Siginon Group - Nairobi

    Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial working environment, where you can deliver demanding business objectives while having fun? Can you excel in a culture defined as the SIGINON WAY, which is characterized by a focus on both people and performance? Do you put a premium on your personal development, where you c...

    2 days agofindojobs.ke
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    Call Center Quality Analyst

    Poa Internet - Nairobi

      Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

      2 days agofuzu.com
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      Call Center Quality Analyst

      Nairobi

        Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

        2 days agoelevolt.co.ke
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        Analyst, Fraud Prevention

        Standard Bank Group - Nairobi

          Job DescriptionJob Purpose.To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.Job Functions.Fraud Awareness & Communication:Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.Design and maintain content for training...

          15 hours agofindojobs.ke
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          Call Center Quality Analyst at Poa Internet

          Jobs in Kenya - Nairobi

            Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

            1 day agokazitoday.com
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            Call Center Quality Analyst At Poa Internet

            Poa Internet - Nairobi

              Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

              2 days agofindojobs.ke
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              New

              Micro-Biology & Sensory Analyst

              Diageo - Nairobi

                Description :About usAs the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion liters of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly.To give you ...

                15 hours agofindojobs.ke
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                Analyst, Fraud Prevention At Standard Bank Group

                Standard Bank Group - Nairobi

                  JobPurpose.To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.Job Functions.Fraud Awareness & Communication:Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.Design and maintain content for training and awareness i...

                  1 day agofindojobs.ke
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                  Analyst, Fraud Prevention at Standard Bank Group

                  Standard Bank Group - Nairobi

                    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose. To implement a pro-active fraud prevention plan within Stanbi...

                    2 days agojobwebkenya.com
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                    Analyst, Fraud Prevention at Standard Bank Group

                    Vilcom Networks - Nairobi

                      Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

                      2 days agomyjobmag.com
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                      New

                      Micro-Biology & Sensory Analyst At Diageo

                      Diageo - Nairobi

                        Context/Scope:EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Wester...

                        15 hours agofindojobs.ke
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                        Micro-biology & Sensory Analyst at Diageo

                        Diageo - Nairobi

                          Diageo is the world s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Context/Scope: EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes. The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m o...

                          1 day agojobwebkenya.com
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                          Business Analyst Nairobi 1 Position at Siginon Group

                          Siginon Group - Nairobi

                            At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers SUMMARY Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial work...

                            3 days agojobwebkenya.com
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                            Call Center Quality Analyst at Poa Internet

                            Poa Internet - Nairobi

                              We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

                              3 days agojobwebkenya.com
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                              Senior Cyber Defense Centre Analyst at Safaricom Kenya

                              Jobs in Kenya - Nairobi

                                Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

                                7 days agokazitoday.com
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                                Data Analyst

                                Watu Credit - Nairobi

                                  Job Description Reporting to: Data Analytics Manager Our Purpose: At Watu Africa, we empower entrepreneurs. WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and w...

                                  8 days agofindojobs.ke
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                                  Senior Cyber Defense Centre Analyst

                                  Nairobi

                                    JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate an...

                                    9 days agoelevolt.co.ke
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                                    Senior Cyber Defense Centre Analyst at Safaricom Kenya

                                    Safaricom Kenya - Nairobi

                                      Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

                                      9 days agojobwebkenya.com
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                                      Strategy and Operations Analyst

                                      Nairobi

                                        You can join our journey too. As the Strategy and Operations Analyst will use M-KOPA s internal data resources and external customer data to uncover and share insights and inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver on operational data process...

                                        10 days agoelevolt.co.ke
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                                        Strategy And Operations Analyst At M-Kopa Solar

                                        MKopa Solar - Nairobi

                                          You can join our journey too.As the Strategy and Operations Analyst will use M-KOPA's internal data resources and external customer data to uncover and share insights and inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver on operational data processe...

                                          9 days agofindojobs.ke
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                                          Knowledge and Insights Analyst a

                                          CocaCola - Nairobi

                                            Support the Insights and Knowledge Management Lead to establish the data measurement systems for the countryMaintain this system to provide trends and data to shape strategic decisions, commercial programmes and key engagements with leadersProvide data and related insights to the Strategic Marketing and Commercial Excellence for decision support and management reportingProvide data and related in...

                                            14 days agofuzu.com
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                                            Analyst - Product Innovation & Design

                                            Nairobi

                                              Job Ref. No: JHIL111 Role Purpose The job holder will play a crucial role in reviewing existing products and developing new products and contribute towards using tech to develop new health and care solutions. The role will focus on emerging opportunities within the fintech and Insurtech space and embedding of healthcare solutions through strategic partnerships and inclusive healthcare insurance. ...

                                              14 days agoelevolt.co.ke
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                                              Team Lead/Senior Analyst - Ogc Laboratory

                                              Sgs - Mombasa

                                                Job Description Ensure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry sta...

                                                11 days agofindojobs.ke
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                                                Business Process Analyst At Ncba Group

                                                Ncba Group - Nairobi

                                                  Job Purpose StatementThis position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), OutputFinancial (10%)Analyze business processes and workflows with the objective of finding out how ...

                                                  16 days agofindojobs.ke
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                                                  Job Scope
                                                  • Full-time
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                                                  • Contract
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