customer solutions specialist

Position Overview:Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility wil...

Duties and responsibilities:Managing large amounts of inbound calls in a timely mannerFollowing current procedures when transferring a call to another member of staff for specialist advice.Ensuring that customers are advised of alternative communication methods.Identifying customers' needs, clarifying information, and providing solutions and/or alternativesKeep record of all calls received in our...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transferring a call to another member of...

Job Description: ? Strong German - English-speaking and written skills. ? Ability to read, interpret and clarify customers' goals and craft thoughtful responses ? To help them achieve their goals. Always treat customers and one another like wewould expect to be treated. Be mindful of one another's time. Delight customersthrough outstanding service. Have fun every day. Be adventurous, creative, an...

Job Summary To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services. Job Description Learning & Development Specialist Overall Job Purpose The role primarily leads and support all Learning and Development management pra...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, met...

Product Planning & ManagementMake informed, data driven decisions through customer and market insights, product and business critical metrics, competitive pressures, technical capability, and internal initiatives.Build the product story by understanding the landscape and Helium Health s business goalsLead the full product lifecycle from requirements definition, to delivery, to end of life collabo...

DESCRIPTION/RESPONSIBILITIES:Responsibilities Analyze historical call trends by source, handle time, and root cause to identify operational opportunities and proactively communicate this information to leadership while implementing appropriate action plans. Maintaining the right Headcount, calculating call capacity & ensure service level targets are met. Ensure that the real-time management team ...

As a Senior Product Manager specializing in health informatics and data products at Helium Health, you will play a pivotal role in overseeing the development and management of products within the data portfolio. Your primary responsibility will be to ensure the timely and aligned creation of products with Helium Health's objectives. Leveraging market insights, customer feedback, and business metr...

As a Senior Product Manager specializing in health informatics and data products at Helium Health, you will play a pivotal role in overseeing the development and management of products within the data portfolio. Your primary responsibility will be to ensure the timely and aligned creation of products with Helium Health s objectives. Leveraging market insights, customer feedback, and business metr...

The OpportunityThis position works out of our Kenyan Offices in the Rapid Diagnostics division. In this division our rapid diagnostics solutions are helping address some of the world's greatest healthcare challenges. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe.As the Regulatory Affairs Specialist EAST AFRICA , you will be responsible for obtaining and...

Position Overview:Nathan Digital is seeking skilled individuals with previous experience in the IT industry to join our Freelancing Support team in Nairobi, Kenya. As a Freelancing Support Specialist, you will play a vital role in providing technical assistance and support to our clients on a freelance basis, contributing to the success and satisfaction of our clients while leveraging your IT exp...

What is the opportunity?Working under the supervision of the Human Resource Manager, Kenya, The Human Resource Specialist will assist with benefits administration, recruiting, onboarding, off-boarding, record keeping, compliance, research, and day-to-day customer service support for our staff. This position will also manage and provide leadership for the Water Mission internship program. As Water...

AGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain access to rapidly growing agriculture markets. The Position Lead Corporate Affairs Job Reference: LCA/COMMS/04/2024 The L...

As the Regulatory Affairs Specialist EAST AFRICA , you will be responsible for obtaining and maintaining regulatory approvals and in meeting of in country regulations for IVD s so to ensure Abbott products are compliant to meet appropriate in country regulations for all business units under Abbott Rapid Diagnostics for the region assigned. What You ll Do Product registrations Supports the prepara...

As the Regulatory Affairs Specialist EAST AFRICA , you will be responsible for obtaining and maintaining regulatory approvals and in meeting of in country regulations for IVD's so to ensure Abbott products are compliant to meet appropriate in country regulations for all business units under Abbott Rapid Diagnostics for the region assigned.What You'll DoProduct registrationsSupports the preparatio...

What is the opportunity? Working under the supervision of the Human Resource Manager, Kenya, The Human Resource Specialist will assist with benefits administration, recruiting, onboarding, off-boarding, record keeping, compliance, research, and day-to-day customer service support for our staff. This position will also manage and provide leadership for the Water Mission internship program. As Wate...

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.BACKGROUND ...

Who is Water Mission? Water Mission is a nonprofit Christian engineering organization that designs, builds, and implements safe water, sanitation, and hygiene (WASH) solutions for people in developing countries and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God s love with all. To date, we have served more than 8 million people in 60 co...

Water Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God s love with all. What is the opportunity? Working under the supervision of the Human Resource Manager...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a Platform (System) Implementation Specialist to be ba...

Job Description Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic...

Key ResponsibilitiesFoster effective self-leadership and collaboration with Client Partners (CPs), Business Delivery team, and clients to ensure the success of initiatives.Gain a deep understanding of solutions, Impact Platform, and Execution Platform systems to support clients effectively.Occasionally participate in client meetings with CPs.Identify client needs and develop tailored impact journ...

Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic institution. Pr...