Fri Mar 29 2024 07:30:11 GMT+0000 (Coordinated Universal Time)

Customer Service jobs

Customer Experience Lead At Ecosafi

Ecosafi - Nairobi

    As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

    1 day agofindojobs.ke
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    Customer Experience Lead at Ecosafi

    Ecosafi - Nairobi

      Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

      2 days agojobwebkenya.com
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      Customer Service Intern

      Username Investments - Nairobi

        Submit your application to by 30th March 2024

        7 days agofuzu.com
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        New

        Service Supervisor

        Nairobi

          Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the client facing team is facing increased demands. At the same time, the team is relatively inexperienced in the industry and we struggle to balance (1) context-rich communication with (2) selling works and (3) managing customer expectat...

          11 hours agoelevolt.co.ke
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          New

          Service Advisor

          Nairobi

            Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the team is becoming more client facing and as such the requires a personable vehicle Service Advisor who can guide clients through their Car Care customer journey, and act as the liaison between our customers and our internal team as wel...

            11 hours agoelevolt.co.ke
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            Customer Service Representative at SunCulture Kenya Ltd

            New Kenya Cooperative Creameries - Nairobi

              Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Customer Service Representative will handle a high volume of i...

              5 days agomyjobmag.com
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              Customer Care Intern At Engie

              Engie - Nairobi

                Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and follow ...

                2 days agofindojobs.ke
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                Customer Service Representative At Sunculture Kenya Ltd

                Sunculture Kenya - Nairobi

                  About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providi...

                  5 days agofindojobs.ke
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                  Customer Experience Advisor at SBM Bank

                  SBM Bank - Nairobi

                    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...

                    1 day agojobwebkenya.com
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                    Customer Success Lead At Workforce Africa

                    Workforce Africa - Nairobi

                      JOB DESCRIPTIONThe Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a purchase all the way to when they are using the solutions.The Associ...

                      2 days agofindojobs.ke
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                      New

                      Customer Experience Advisor At Sbm Bank

                      Sbm Bank - Nairobi

                        Job PurposeThe role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism.Key ResponsibilitiesCustomer ExperienceAvailable and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and fri...

                        21 hours agofindojobs.ke
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                        Customer Success Executive At Senri Ltd. (Africa Incubator Ltd.)

                        Or - Nairobi

                          About the jobLooking for a leader to build and maintain relationships with enterprise customers in the phase of project implementation. Our mobile-based sales automation service, SENRI, is aiming at changing the way they work at enterprises and strengthening distribution networks in Africa. Starting from 2015, we have been successful in the development of the service and acquisition of customers ...

                          2 days agofindojobs.ke
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                          Customer Service Representative

                          MGas - Nairobi

                            Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and distribute daily rep...

                            8 days agofuzu.com
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                            Customer Service Representative at SunCulture Kenya Ltd

                            SunCulture Kenya - Nairobi

                              Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...

                              6 days agojobwebkenya.com
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                              Customer Service Lead - Nairobi at Brites Management

                              United Nations Environment Programme UNEP - Nairobi

                                Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

                                5 days agomyjobmag.com
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                                Permalink to Customer Service Representative IT Industry

                                Nakuru

                                  Job Title: Customer Service Representative Location: Nakuru, Kenya Industry: IT Gross Salary: Ksh 40k - 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be t...

                                  6 days agojobsinkenya.co.ke
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                                  Customer Service Representative At Lifebank

                                  Lifebank - Nairobi

                                    Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...

                                    7 days agofindojobs.ke
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                                    Customer Service Executive At Janta Kenya

                                    Janta Kenya - Nairobi

                                      Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.Track the execution of the Sales Impact Plans daily tracking of customer performance in line with scheduled loading, aligning team on gaps to close, guiding on conversion of missed lines.Guide team on accurate order processing, ensuring no wrong order returns & Conversion follow through with timely updates to cus...

                                      7 days agofindojobs.ke
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                                      Customer Service Representative At Corporate Staffing

                                      E Staffing - Nakuru

                                        Key Responsibilities:Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer recei...

                                        6 days agofindojobs.ke
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                                        Corporate Staffing Customer Service Representative Job

                                        Esther N -

                                          Location: Nakuru, Kenya Industry: IT Gross Salary: Ksh 40k - 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal The post Corporate Staffing Customer Service Represe...

                                          7 days agocareerpointkenya.co.ke
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                                          QSSK-WACSE-WEST AFRICA CUSTOMER SERVICE EXECUTIVE

                                          QSourcing Servtec -

                                            QSSK-WACSE-WEST AFRICA CUSTOMER SERVICE EXECUTIVE

                                            5 days agobrightermonday.co.ke
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                                            Customer Service Representative

                                            Nairobi

                                              About the Job Offer support to customers who have questions, concerns, problems. Duties & Responsibilities Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Proc...

                                              9 days agoelevolt.co.ke
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                                              Customer Service/ Shop Assistant - Nairobi at Brites Management

                                              Stellar Human Resource Solutions - Nairobi

                                                Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

                                                5 days agomyjobmag.com
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                                                Customer Success Lead

                                                Workforce Africa - Nairobi

                                                  Working closely with the Lead Software Engineer in product development and prioritizing customer needs.Leading the Marketing Team and coordination of the execution of marketing and business development plans.Working closely with the Project Administrator in scheduling all company projectsLeading, coaching and empowering the customer success team to be successful in their rolesLeading the customer...

                                                  3 days agofuzu.com
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