Customer Service Team Leader jobs

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit a Camp Manager. JOB PURPOSE As a Camp Manager, your primary responsibility is to ensure guest satisfaction and oversee staff development within established Quality Standards. You will play a pivotal role in ma...

The ideal candidate will have experience in both property management and accounting, with a keen eye for detail and a commitment to providing exceptional customer service to tenants and residents.ResponsibilitiesManage all aspects of the property, including marketing, leasing, tenant relations, and maintenance.Oversee the financial performance of the property, including rent collection, budgeting...

Summary The ideal candidate will have experience in both property management and accounting, with a keen eye for detail and a commitment to providing exceptional customer service to tenants and residents. Responsibilities Manage all aspects of the property, including marketing, leasing, tenant relations, and maintenance. Oversee the financial performance of the property, including rent collection...

Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service. Summary As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent custo...

Market new business in both assets and liabilities for the branch.Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.Initiate the process of securities perfection, obtaining necessary documents, initial vetting...

Market new business in both assets and liabilities for the branch.Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.Initiate the process of securities perfection, obtaining necessary documents, initial vetting...

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures.Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.Manage operational risk and ensuring compliance with controls.Implement audit recomme...

Job Purpose Statement Deliver high quality and timely support to all customers and stakeholders seeking service from the Bank through any customer touch points relating to documentation of their approved Asset Finance facilities, in line with the Bank s strategic intent, its values and service standards as defined in its approved policies, procedures and processes. Ideal Job Specifications Academ...

Job Purpose:To formulate and implement strategic initiatives to drive new business growth and increase market share. Monitor branch performance, manage portfolio risks, and ensure compliance with bank policies. Collaborate with various business functions to maximize cross-selling opportunities and enhance customer loyalty. Provide leadership, guidance, and training to build a high-performing team...

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit an Assistant Camp Manager. JOB PURPOSE As the Assistant Camp Manager, you will ensure guest satisfaction and staff development within the established Quality Standards. KEY DUTIES AND RESPONSIBILITIES Coordina...

Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders. Position Overview The sales manager plays a pivotal role in driving revenue growth and expanding market share for our courier company. Responsible for leading the sales team, developing strategic initiatives, and nur...

Work ExperienceMinimum of 15 years as a branch manager in Microfinance Sector.Knowledge of Customer Experience principles and practices.Good understanding of Performance Management.ResponsibilitiesIdentify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch.Responsible for preparation and submission of daily, wee...

Chogoria hospital was started by the Scottish missionaries back in 1922 with the help of Mr and Mrs. Irvine being in charge. Chogoria hospital is on a side-road that branches off Embu Meru highway about 2km from the highway. Chogoria hospital was built in a serene environment around 200km north of Nairobi city. It is situated within the fast-growing Chogoria township in the Mwimbi division, Maara...

Role Purpose Statement:Under the general direction and guidance of the Director of Operations, the Manager Ground Services is responsible for leading and managing all aspects of ground operations, ensuring safety, efficiency, and exceptional service quality. This role provides a seamless and secure experience for passengers and optimizing operational excellence.Key Accountabilities/Responsibiliti...

Role DescriptionThis is a full-time hybrid role for an Insurance Sales Manager at Madison Group located in Nairobi County, Kenya, with flexibility for some remote work. The Insurance Sales Manager will be responsible for managing a team, driving insurance sales, providing excellent customer service, and overseeing financial aspects of insurance transactions. This role requires both on-site presen...

Premier Hospital is a specialized private hospital located in Nyali, Mombasa offering high-quality emergency, outpatient, and inpatient care. We have a patient-centered culture, and our approach is to provide comprehensive healthcare, which is focused on all aspects of the patient's health and overall well-being. Our service delivery model is anchored on Compassion, Care, and Competence. MAIN DUT...

Key Purpose StatementTerritory management to provide market driven differentiated service that builds sustainable competitiveness within clearly identified channels. The role delivers sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputationKey Duties & ResponsibilitiesImplement strategies and tactical plans for HORECAs to ensure sustained busi...

\tDevelop and implement pricing strategies and policies in collaboration with senior management, considering market dynamics, competitive landscape, and customer demand. \tAnalyze pricing data and market trends to identify opportunities for pricing optimization, including adjusting pricing tiers, discounts, and promotions to maximize sales and profitability. \tCollaborate with sales and marketing...

Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited. Work Experience Minimum of 15 years as a branch manager in Microfinance Sector....

JOB PURPOSEThe jobholder will Coordinate with the Head Branches in implementing and carrying out bank policy and procedures with respect to overall operations of the branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer serv...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What would a typical day look like? As a Business Development Manager, You Own Your Region, Develop Your Strategy And Execute This. You Can Imagine, Two Days ...

YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service ...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom s and its affiliates multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cus...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Objective: Based in Mombasa and reporting to the Solar Sales Team Lead, the position holder will be responsible for acquiring new business and upgrading current customer database through prospecting, sizing and quotations of clients application soluti...