Operations - Customer Service Representative I (CSR I)Responsibilities * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries via phone and through emails and chats. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside a...
About ShopIt Store Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer shop with the personal to...
Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust Job responsibilities Serve clients on all modes of engagement i.e messages, calls, social media a...
Position: Customer Retention Representative Reporting to: HOD Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for...
Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...
Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and distribute daily rep...
Gross Salary: Ksh 40k 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service. Key ...
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client ...
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role: As a Customer Retention Representative, you will play a pivotal ...
Key Responsibilities Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and...
M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don t have to pay the high upfront fee of buying a gas cylinder and cooker. About the Job Offer support to customers who have questions, concerns, problems. Duties & Resp...
Build a strong route to market network and provision of efficient customer service so as to attain sustainable, profitable sales volume growth and to maximize sales opportunities presented in the market for premium products.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets.Establishe...
Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. Responsibilities duct client visits for existing and potential outlets in the assigned territory in order to achieve the territory given sales targets and ensure sustained business growth. Achieve product availability targets for the assigned territory ...
Role DescriptionThis is a full-time on-site role for an Insurance Sales Representative at AAR Insurance. The Insurance Sales Representative will be responsible for selling insurance policies, providing excellent customer service to clients, and understanding the insurance needs of customers. The role will also involve working closely with insurance brokers and sales teams to reach sales targets a...
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our Client in the FMCG sector seeks to recruit a Sales Representative whose main purpose will be to manage Sales, Marketing and Distribution of all Company products effectively and efficiently within the country using available resources so as to achieve profitable...
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world YOUR JOB You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. S...
The Offer Attractive Salary & Benefits A role that offers a breadth of learning opportunities Opportunity within a company with a solid track record of performance The Job You will be responsible for : The Sales Representative role is a full-time on-site role located in Nairobi County, Kenya. The Sales Representative will be responsible for identifying, pursuing, and closing new business opportun...
Company Description Move One is a logistics company that has been providing logistical support to some of the most challenging, remote, and turbulent regions for over 30 years. With operations in Africa, the Middle East, East Europe, the Balkans, and Central Asia, Move One has the necessary experience, local knowledge, and resources to execute any logistics project. For over 30 years, Move One ha...
Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Summary As a successful candidate, you will be involved in increasing brand awareness and sales by promoting their products through various media channels. You will work closely with the sales and marketing d...
Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversatio...
Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Ngao Credit Limited (hereafter referred to as NCL) is also licensed by the City Council of Nairobi to provide small scale financial services such us Secured loans...
Established in 1997, Lion s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call centr...
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