Job Purpose: To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the ...
Job Purpose (Overall Responsibility)Provision of quality service to customers in accordance with the approved policies, procedures and established standards.Key Result Areas (Main Responsibilities)Ensuring timely response to customer enquiries and complaints by keeping track of the complaints and taking appropriate measures.Monitoring customer's issues, handling and ensuring compliance with strat...
Job Summary: As the Customer Development Executive you will be responsible for professionally representing the Colgate Palmolive company, managing the relationship with our partners on trust and respect, marketing and developing the 5p s of the different product categories, in order to increase sales profitably, improve levels of their distribution and market shares, in accordance with our busine...
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world s evolv...
Job Description Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Mai...
Job Description Welcome and assist Guests' according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awaren...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose: To be the lead event facilitator and Lead coordinator of the F...
Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awarene...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and c...
Job Ref. No. JLIL209Role PurposeThe CRM Expert overall role is to ensure optimal availability, configuration, and utilization of Jubilee Insurance systemapplications in a manner that meets the internal customers' requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users, and key stakeholders by applying best practice project management ...
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL209 Role Purpose The CRM Expert overall role is to ensure optimal a...
Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...
Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...
Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...
As part of our growth strategy, we are recruiting top talent to join the innovative and transformative team in delivering success to our stakeholders.The position holder will report to the Senior Customer Care & Corporate Communications Officer. Duties And Responsibilities In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, ...
Duties & Responsibilities:Responsible for all sales and commercial activities within AfricaManaging the four Technical Consultants, together with the Senior Technical ConsultantManaging the Customer Experience Manager, who is responsible for Customer Service (2 FTE) and Technical Assistants (15 FTE)Controlling the sales processes, together with the Customer Experience Manager and the Customer Ser...
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL209 Role Purpose The CRM Expert overall role is to ensure optimal av...
Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market Duties & Responsibilities: Responsible for all sales and commercial activities within Africa Managing the four Technical Consultants, together wi...
The incumbent shall sell beauty, health, and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements. Roles and responsibilities Cross-sell beauty products (e.g. serums, body lotions, deodorants, toners, cleansers, fragrances) of different brands. Identify customer needs and recommend cosmetics and skin care products based on their preferences ...
This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly. Key Responsibilities Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members. Recruitment ...
Your Role:To lead customer service on behalf of KOKO Labs at the Connect Shop and support operations, logistics and warehousing in the test neighborhood and support research and execution of new projects of interest.What will you do:Experience Center ManagementOffer support and be a Digital Literacy advocate to walk in customers at the Experience Centre.On a needs basis, offer support to commerci...
Bantu Africa Resort is a hotel with a difference giving its clientele a choice to enjoy the beauty of Mt. Kenya Region. From the beautiful aberdare forest, the Mt. Kenya and wonderful agricultural experience for Agri tourism not only leaves you entertained but well informed and empowered for entrepreneurship. Job Summary The Barista shall be responsible for production of all hot beverages, differ...
This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa s cities.Your Role: To lead customer service on behalf of KOKO Labs at the Connect Shop and support operations, logistics and warehousing in the test neighborhood and suppo...