Customer Service Full-time Jobs in Nairobi

Develop a curriculum jointly with the Centre Manager, the MHPSS Associate on modules that suit the needs of the residents.Teach salon etiquette eg. Customer service and time management.Advise on the items required for teaching.Maintain extensive knowledge about current trends in haircuts and hair styling.Determine beneficiaries progress and work on an exit strategy that allows them to earn a live...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend Job Purpose: We re are seeking for a passionate and dedicated Customer Servi...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

Job Summary: CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabo...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and followi...

Run the production environment by monitoring availability and taking a holistic view of system health.Implement SRE frameworks and practices within the organization using the systems operations tool chain.Strong familiarity with web servers and load balancing technologies.Operational Excellence ensure systems availability, performance, efficiency, change management, monitoring, emergency response...

Customer service jobs. What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, L...

OperationalExcellenceDevelop and implement strategies to ensure efficient and effective UAS operations, including mission planning, execution, and post-mission analysis.Monitor and optimize key performance indicators (KPIs) related to UAS services, such as mission success rate, turnaround time, and customer satisfaction.Lead continuous improvement initiatives to enhance operational processes, saf...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and te...

Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. Developing and executing automation scripts and maintenance jobs. Developing automation around monitorin...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend Job Requirements Diploma in Front Office & Administration, Hospitality Manag...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

Customer service jobs. Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the bra...

This is a full-time on-site role as a Direct Sales Representative at Ngao Credit Ltd located in Nairobi County, Kenya. As a Direct Sales Representative, your day-to-day tasks will include communicating with potential customers, providing excellent customer service, conducting product training, and achieving sales targets.

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services.Role Description This is a full-time on-site role for a Sales Trainer located in Nairobi County, Kenya. The Sales Trainer will be responsible for: Conducting sales trainings and developing training programs for our sales team. Providing ongoing coaching and feedback to enhance the performance of the s...

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. Role This is a full-time on-site role for a Sales Trainer located in Nairobi County, Kenya. The Sales Trainer will be responsible for: Conducting sales trainings and developing training programs for our sales team. Providing ongoing coaching and feedback to enhance the performance of the sales team. ...

Job Description Role Description This is a full-time role for a Direct Sales Executive at Geminia Insurance Co Ltd located in Nairobi County, Kenya. As a Direct Sales Executive, you will be responsible for day-to-day sales activities, including prospecting and acquiring new customers, building and maintaining relationships with clients, and achieving sales targets. This is an on-site role located...

Geminia Life Insurance Company Limited is a Kenyan-owned insurance company which specializes in Life Insurance. The company was established after Geminia Insurance Company Limited separated its General and Life insurance business Role This is a full-time role for a Direct Sales Executive at Geminia Insurance Co Ltd located in Nairobi County, Kenya. As a Direct Sales Executive, you will be respons...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: To provide exceptional customer service in order to d...