customer experience in marketing

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Job Description The Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company s value proposition, ensure all OpCos are delivering a cohesive customer ...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Summary he Customer Value Manager will play a pi...

Your mission is to effectively develop and deliver a customer-centric communication experience that articulates ndovu's value and positive impact on our customers daily lives from serving their immediate financial needs to helping develop long-term healthy financial habits. You will build an enduring relationship with customers that drives awareness, conversion, engagement, retention, and loyalty...

Your mission is to effectively develop and deliver a customer-centric communication experience that articulates ndovu's value and positive impact on our customers' daily lives from serving their immediate financial needs to helping develop long-term healthy financial habits. You will build an enduring relationship with customers that drives awareness, conversion, engagement, retention, and loyalt...

Ndovu is a micro-investment platform that provides easy access to financial markets including Africa. Ndovu digitizes the investing process, providing access to global markets whilst providing advice all through your phone. The co-founders have 44 years of combined experience in building and scaling technology products, launching fintech products, and deep investment expertise in financial market...

Location: Kenya Our client, a premier safari company operating in the tourism industry operating several Camps and Lodges across Kenya is seeking to recruit a Chief Marketing Officer. JOB PURPOSE The Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The...

JOB PURPOSEThe Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The role involves developing and executing strategic marketing plans, managing marketing budgets, and driving revenue growth. You will collaborate with the executive team to align marketin...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

1. Identifyingand following up on potential clients, partnerships, and opportunities forbusiness expansion.2. Developingand implementing strategic plans to achieve sales targets and objectives.3. Buildingand maintaining strong relationships with key stakeholders, including clients,vendors, and industry partners.4. Researchingorganizations and individuals online especially on social media platform...

A 43-room beautiful boutique hotel in a wonderful location that started operations in Milimani Area,Agha Khan road ,opposite Police line on 1st January 2018.It is under the umbrella of BEDROCK HOLDINGS LTD OVERALL PURPOSE OF THE JOB. Join our esteemed hotel team and be part of an unforgettable hospitality experience. Situated in the heart of Kisumu, our hotel stands as a beacon of luxury, renowne...

Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company s Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. Role This is a COMMISSION based full-time hybrid role as a Sales and M...

Job PurposeThe Communication and Marketing officer will work closely with the Policy, Research and Partnerships Manager to market and communicate IEK events and activities in a timely and effective manner. The role will also support the membership team and work on partnership projects on resource mobilization and advocacy activities.Key ResponsibilitiesCommunication (50%)Executing the IEK Communi...

To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

DEPARTMENT: MARKETINGREPORTS TO: DIRECTOR.RESPONSIBILITIES:Brand Advertising/Marketing developing marketing strategies and plans, liaising with advertising agencies, developing media schedules and execution of marketing campaigns.PR and Communications content creation, managing social media channels, coordinating with media for editorial coverage, cultivating relationships with key opinion leader...

They are looking to hire a Sales and Marketing Officer who will be tasked with ensuring effective formulation and implementation of sales and marketing strategies and efficient co-ordination of activities in the sales and marketing department.ResponsibilitiesIdentifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales op...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. They are looking to hire a Sales and Marketing Officer who will be tasked with ensuring effective fo...

Main Job Duties and Responsibilitiesmanage and coordinate all marketing, advertising and promotional staff and activitiesconduct market research to determine market requirements for existing and future productsanalysis of customer research, current market conditions and competitor informationdevelop and implement marketing plans and projects for new and existing productsexpand and develop marketi...

Join Hotel Boulevard in continuing their legacy, making many more memories and getting to experience the hub of culture, style and cuisine.Position Overview: As a Sales and Marketing Executive at Hotel Boulevard, you will play an important role in driving our business growth and expanding our market presence within the hospitality industry. You will be responsible for identifying new business opp...