Customer Executive Jobs in Langata

Role Context DHL GROUP Competencies Making customers more successful - Works with team / colleagues to ensure plans, processes and activity are aligned to customer needs. Delivers services and solutions to customers that meet budget, quality and service levels Shaping direction - Develops strategy / plans that can be adapted to meet changing customer / stakeholder needs and priorities Integrates ...

Main Responsibilities and AccountabilitiesDefine and track Key Performance Indicators (KPIs) related to customer satisfaction, loyalty, and retention.Monitor and report on progress toward customer service goals to senior management.Identify bottlenecks and inefficiencies that impact the customer experience and work to streamline processes.Implement best practices for handling customer inquiries, ...

Job Description About The Role Maintains the highest standards of customer service by immediately attending to and resolving customer issues. Ensuring that all customers receive their deliveries on time and in full, that any potential failure is reported to the customer before they report it to us. Order tracking against monthly set targets. Communication with customers and sales team on order st...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Summary Our client, one of the leading Travel Agency in the travel industry is looking to hire a Cus...

At RB, our vision is a world where people are healthier and live better, so we re always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, Lysol, Finish, Vanish. About The Role Maintains the highest standards of customer service by immediately attending to an...

About The RoleMaintains the highest standards of customer service by immediately attending to and resolving customer issues.Ensuring that all customers receive their deliveries on time and in full, that any potential failure is reported to the customer before they report it to us.Order tracking against monthly set targets.Communication with customers and sales team on order status and dispatch da...

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. Key Responsibilities Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm. Track the execution of the Sales Impact Plans daily tracking of customer performance in line with scheduled load...

Key ResponsibilitiesEnsure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.Track the execution of the Sales Impact Plans daily tracking of customer performance in line with scheduled loading, aligning team on gaps to close, guiding on conversion of missed lines.Guide team on accurate order processing, ensuring no wrong order returns & Conversion follow through with t...

JOB PURPOSE The job holder's primary role is to ensure unparalleled customer satisfaction. You will serve as the main point of contact for our customers, managing orders, addressing inquiries, and providing expert advice on our products and services. Your attention to detail, problem-solving skills, and in-depth knowledge of the industry will contribute to the overall success of our customer serv...

Customer service jobs. Reports to: the COO,Location: Ruiru,Gross Salary: Ksh 35-40K, Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills...

Duties and Responsibilities Provide guidance to the clients in order to purchase property for the right price under the best terms Perform comparative market analysis to estimate properties' value Display and market property to possible buyers through advertisements, cold calling, social media open houses and listing services. Creating lists for real estate sale properties, with information locat...

Duties and ResponsibilitiesDevelop and implement sales strategies to promote and sell medical products or equipment to healthcare professionals and institutions within assigned territory.Identify and prioritize potential clients and opportunities for product placement based on market research and analysis.Build and maintain strong relationships with key decision-makers, including physicians, surg...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...

Customer Service Jobs In Kenya. Customer Relationship Executive , Safety Surveyors Ltd. The Customer Relationship Officer will ensure high service standards to ensure our clients are delighted with our services and can refer others. They will play a key role in managing the CRM. Our preferred candidate should have the following: Business related diploma or degree 6 years proven customer support e...

Job Description KEY PRIMARY RESPONSIBILITIES Handle Inbound and Outbound engagements. Address product enquiries to conclusion in a bid to have first call solution at all times; Communicate and coordinate with internal departments to get solutions for client queries/escalations. End-to-end management of social media engagements. Organize workflows that the meet customer time frame. Process orders,...

Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). KEY PRIMARY RESPONSIBILITIES Handle Inbound and Outbound engagements. Address pro...

KEY PRIMARY RESPONSIBILITIES Handle Inbound and Outbound engagements. Address product enquiries to conclusion in a bid to have first call solution at all times; Communicate and coordinate with internal departments to get solutions for client queries/escalations. End-to-end management of social media engagements. Organize workflows that the meet customer time frame. Process orders, forms, applicat...

Customer Service Jobs In Kenya. We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients. Duties and responsibilities Collection of cheques as per your allocated list. Timely Dispatch of invoices and statements at the beginning of the month Responsible for proper accounting for cheques an...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Our Client, an entertainment establishment seeks to hire a Customer Service Executive who will handle all aspects of customer service Qualifications and Requirements Bachelor s degree in a business related field from a recognized institution; Business, Finance or Economics. At least 2 years demonstrable customer service experience preferably in a financial services organization Excellent computer...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...

About RoleThe role holder will deliver Simple, memorable, and efficient customer experience by efficiently managing customer orders from initiation to fulfillment. The role is pivotal in maintaining customer satisfaction and fostering positive relationships with clients.Description of essential Responsibilities:Order Management which includes Order Fulfilment Coordination: (On Time in Full Error ...

JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...