customer contact jobs

Duties and ResponsibilitiesCredit Assessment: Evaluate new and existing customers' creditworthiness by reviewing credit applications, financial statements, and credit reports. Make recommendations regarding credit limits and terms based on risk assessment.Credit Policy Implementation: Implement and enforce credit policies and procedures to minimize credit risk and ensure compliance with company p...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

Founded in 2020, Nathan Digital is a premiere software company in Dubai additionally based in six countries around the world. We provide a radical shift for businesses looking to elevate their operations. We achieve this by creating software suites and state-of-the-art technology that helps these enterprises discover detailed and personalized insights and significantly improve performance.Positio...

M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. Duties & Responsibilities: Manage patient and visitors queues using the (QMS) queue management system. Respond to all incoming calls at the customer care desk and making the appropriate transfers. Direct patients to the departments appropriately as recommende...

Position OverviewThe sales manager plays a pivotal role in driving revenue growth and expanding market share for our courier company. Responsible for leading the sales team, developing strategic initiatives, and nurturing client relationships. The sales manager is instrumental in achieving company objectives and ensuring customer satisfaction.Key ResponsibilitiesDevelop and Implement Sales Strate...

Brief DescriptionJob Purpose: - Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Accounts and deliver incremental revenue from the Corporate and Business travel market in order to achieve budgeted revenue target.Detailed DescriptionManage and grow existing Corporate and Trade accounts.Prospect for new corporate contracted b...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders. Position Overview The sales manager plays a pivotal role in driving revenue growth and expanding market share for our courier company. Responsible for leading the sales team, developing strategic initiatives, and nur...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent cu...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. About the Role The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is respon...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

We are open to experiences, curious about innovation, and creative. If you are motivated, well-organized, with a proactive personality, and have a passion for prospecting and developing strong relationships with customers, then read on to learn more!Why you should join us:Fast growth you will be joining one of the fastest-growing companies in Europe by forming part of the foundation team growing ...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: Reporting to the CEO, the overall purpose of this role is to plays a crucial role in ensuring the successful execution of electronic security projects by coordinating resources, managing communication, mitigating risks, and maintaining projec...

Main purpose of job Based in Kenya office, the Team Leader will provide inspirational, strategic, technical and managerial oversight of the FCDO Kenya Health programme. They will need to be a strong, proactive leader, sensitive to the experience of KHP II technical teams and have the ability to engage and build strong collaboration across a large team of experienced technical staff. The Team Lead...

Responsibilities:Develop communication materials from concept to completion through research, writing, editing, and proofreading content - e.g. newsletters, fact sheets, messaging, briefs, infographics, videos, and project documentation such as presentations and reports. Liaise with expert reviewers to gather story ideas and ensure accuracy and clarity of technical content. Support development of...

You d be a fit with the Ticketsasa team if you have:A Client oriented mindset- You understand that our clients are at the heart of everything we do. Your ability to build authentic connections and anticipate their needs sets you apart.Sales & Marketing abilities You Possess a solid understanding of market research, consumer behavior, and brand management.A Collaborative Spirit- You thrive in a co...

At Teltonika, we have been creating the internet of things (IoT) for over 20 years now and we want our products and solutions to be used globally and to become indispensible in any business. SUMMARY We are open to experiences, curious about innovation, and creative. If you are motivated, well-organized, with a proactive personality, and have a passion for prospecting and developing strong relatio...

Call Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Develop and implement best practices for call handling, escalation procedures, and quality assurance.Train and coach Call Center staff to deliver excellent customer service.Monitor call center metrics and KPIs to identify areas for improvement and optimize performance.Operational Efficiency...

Options Consultancy Services Limited is a consultancy organisation providing technical and management expertise in the health and social sectors to governments and international development partners to transform the health of women and children. Main purpose of job Based in Kenya office, the Team Leader will provide inspirational, strategic, technical and managerial oversight of the FCDO Kenya He...

PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. Responsibilities: Develop communication materials from concept to completion through research, writing, editing, and proofreading content e.g. newsletters, fact sheets, messaging, briefs, infographics, videos, and project documentation such as presenta...

Proactively contact businesses to introduce and promote business solutions and services. Update customer information database. Organize marketing materials/collateral and information for marketing meetings/events Maintain equipment/tools, materials and collateral for events and marketing plans. Maintain timelines, deadlines and appointments for all marketing activities, programs and promotional m...

Position Overview:As an Events Coordinator at Ticketsasa, you'll lead the management, development, and execution of a diverse portfolio of events to the highest standards. With a keen eye for detail, exceptional organizational skills, and a flair for innovation and creativity, you'll ensure that each event exceeds expectations. From guiding event merchants through their journey with us, from ince...