customer care procedures

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/ Purpose: Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and pos...

Job Objective/ Purpose: Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and positive patient experience, in line with the Hospital protocols and standards. Key Responsibilities: People Management: Supervise Critical Care team in delivering individual and team targets by ensuring all nurses ac...

1. Patient care: Provide holistic patient care, including physical, mental, and social wellbeing 2. Respond to emergencies: Instantly respond to medical emergency and immediately alerting the senior nurse on duty and doctor on duty. 3. Administer Medication: Administer prescribed medicine to patients either orally and parenterally and there offer monitoring patients for side effects. 4. Monitorin...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/ Purpose: Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and pos...

Duties & Responsibilities:Patient care: Provide holistic patient care, including physical, mental, and social wellbeing Respond to emergencies: Instantly respond to medical emergency and immediately alerting the senior nurse on duty and doctor on duty. Administer Medication: Administer prescribed medicine to patients either orally and parenterally and there offer monitoring patients for side effe...

Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital s policies and procedures Key Responsibilities Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses a...

M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. Duties & Responsibilities: Patient care: Provide holistic patient care, including physical, mental, and social wellbeing Respond to emergencies: Instantly respond to medical emergency and immediately alerting the senior nurse on duty and doctor on duty. Admin...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC faciliti...

Job Objective/Purpose The Cath lab Nurse Manager will oversee and coordinate all clinical activities within the cardiac catheterization laboratory (Cath Lab) and the Coronary Care Unit (CCU). Key Responsibilities Manage and supervise the daily operations of the cardiac catheterization laboratory, ensuring efficient workflow and adherence to established protocols and standards. Coordinate and sche...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose The Cath lab Nurse Manager will oversee and coordinate all clinical activities within the cardiac catheterization laboratory (Cath Lab) and the Coronary Care Unit ...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Job Objective/PurposePlanning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital's policies and proceduresKey ResponsibilitiesSupervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and ...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/ Purpose: Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and pos...

Job Objective/PurposeProvision of quality care and quality services in line with Avenue Healthcare's defined policies, protocols, procedures and standards.Key ResponsibilitiesAccurate and clear documentation of patient history, physical examination, investigations, and management.Initiate and maintain proper management and treatment of patientsAppropriate and early consultation and referral of pa...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Provide professional and compassionate maternity nursing service and care to patients, by ensuring their review and treatment as per the Hospital protocols, and nu...

Job Objective/PurposeProvide professional and compassionate maternity nursing service and care to patients, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.Key ResponsibilitiesWork with the clinical team to navigate patients through the childbirth journey, offering them quality care by;Ensuring good working relationship with all stakeholde...

Reports:Nurse In charge -ICUJOB PURPOSEProviding high standard of nursing care to critically ill patients in line with the hospital's policies and procedures and accountable for a shift in the section.MAIN DUTIES AND RESPONSIBILITIESDeliver direct patient care including but not limited to assessment, planning, implementation.Carry out specific tests, analyze, interpret, troubleshoot, and initiate...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Provision of quality care and quality services in line with Avenue Healthcare s defined policies, protocols, procedures and standards. Key Responsibilities Accurat...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose To ensure proper, accurate and timely management of financial risk...

Job PurposeTo ensure proper, accurate and timely management of financial risks associated with hospitalized Patients (cash and third-party payers) until discharge.Key ResponsibilitiesEnhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.Access system ...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Under The...

REPORTING TO: AccountantCONTRACT DURATION: 5 MonthsPURPOSE OF THE JOB:The job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business.MAIN DUTIES AND RESPONSIBILITIES:Customer ServiceCommunicate courteously with custo...

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...