Customer Care Manager Jobs in Westlands

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Summary Ideal candidates for this role will have a successful track record of supporting complex multi-year projects, geographically dispersed teams, and global funding competitions. You are organized, a strong communicator, and can work independently of central oversigh...

Customer Service Jobs In Kenya. About ENGIE BU Africa ENGIE Energy AccessENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol ...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY With funding from the Canadian government, CARE Kenya is implementing a women s Voice and Leadership project. The three goals of the project are: to strengthen women s rights organizations (WRO) internal governance, management and fundraising capacities; to s...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY: The Senior Global Change Manager will lead change management for a Job Architecture (JA) project, which is one of CARE s Global Priority Initiatives. Through the implementation of Job Architecture, this project will introduce a standardized job framework and...

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa s cities. Role Overview As a Representative, Customer Care (KOKO Service Points) you will be responsible for the day-to-day activities of the KOKO Service Points whose aim ...

REF: SEZA/HR/2023/12/8 Job Description Duties and Responsibilities Maintaining calls register; Answering and directing telephone calls; Updating institutional telephone directory; attending to physically challenged visitors and staff; Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor; Directing and guiding visitors; liaising with telephone ser...

Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.Monitor call status for timely responses and appointment reminders.Follow up with clients regarding their experience and report findings.Monitor patient waiting times and ensure comfort.Ensure timely response to client calls and emails.Liaise with insurance companies for pre-authorization and...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits. Formulating data collection tools e.g. questionnaires, survey tools etc. to gather information on external and internal customer satisfaction and ensure adequate supply. Compiling daily reports from the questionnaire collected from patient satisfactory questionnaires. Visitin...

About The RoleThe Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a comprehens...

Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...

Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

JOB SUMMARY:The Senior Global Change Manager will lead change management for a Job Architecture (JA) project, which is one of CARE's Global Priority Initiatives. Through the implementation of Job Architecture, this project will introduce a standardized job framework and a job evaluation & salary benchmarking process across CARE. This role will be responsible for applying CARE's Change Management ...

About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. ROLE SUMMARY The Deputy Regional Security Manager (DRSM), under supervision of Regional Security Manager (RSM) is mainly responsible for assisting the RSM in specific operational duties for the ECA and SA regions and supporting the CARE Country Offices (COs) of Somalia, ...

The Kilimani Children s Clinic opened its doors to the public in November 2018.. Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals. Role Description The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also en...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. SUMMARY The role is accountable for organizing and providing high-level quality financial services to individual COs programs, projects, and units staff. Works closely with the Shared Services Center (SSC) and Regional Office (RO) and COs senior management to ensure appr...

Job Ref. No: JLIL189 Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records. Main Responsibilities Operational Ensure...