Customer Care Manager Jobs in Kasarani

About The RoleThe Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a comprehens...

Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...

Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

JOB SUMMARY:The Senior Global Change Manager will lead change management for a Job Architecture (JA) project, which is one of CARE's Global Priority Initiatives. Through the implementation of Job Architecture, this project will introduce a standardized job framework and a job evaluation & salary benchmarking process across CARE. This role will be responsible for applying CARE's Change Management ...

About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. ROLE SUMMARY The Deputy Regional Security Manager (DRSM), under supervision of Regional Security Manager (RSM) is mainly responsible for assisting the RSM in specific operational duties for the ECA and SA regions and supporting the CARE Country Offices (COs) of Somalia, ...

The Kilimani Children s Clinic opened its doors to the public in November 2018.. Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals. Role Description The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also en...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. SUMMARY The role is accountable for organizing and providing high-level quality financial services to individual COs programs, projects, and units staff. Works closely with the Shared Services Center (SSC) and Regional Office (RO) and COs senior management to ensure appr...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Reporting to the Team Leader Corporate Care Management, The role holder will be responsible for control and managing of the po...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. About the role: As the Global Accelerator Operations Manager you will operationalize and manage a robust and efficient global competition process. This process will be a primary driver of WiDEF program delivery. You will ensure WiDEF attracts, fields, and vets high-quali...

The role is accountable for organizing and providing high-level quality financial services to individual COs programs, projects, and units staff. Works closely with the Shared Services Center (SSC) and Regional Office (RO) and COs senior management to ensure appropriate financial support and assists in the mobilization of resources necessary to drive financial excellence at the CO. Ensures a stro...

About the role: As the Global Accelerator Operations Manager you will operationalize and manage a robust and efficient global competition process. This process will be a primary driver of WiDEF program delivery. You will ensure WiDEF attracts, fields, and vets high-quality applications; efficiently moves through a robust awards process; and cleanly hands off awardees to the WiDEF grants managemen...

At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job Reporting to the Supervisor Case Management, the Care Manager will ensure quality and efficiency in case management as well provide quality medical service delivery to a...

Your Role:As Country Director, you will play a pivotal role in shaping the direction and impact of CARE's work in Kenya. Your responsibilities will include:Strategic Leadership: Designing and implementing organizational change processes to align with the CARE 2030 vision and global objectives. Developing and executing the CARE Kenya's country office (CO) strategy, ensuring alignment with regional...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY: The Regional Change & Deployment Manager for East & Central Africa (ECA) and Southern Africa (SA) Regionsis a role sitting within the Transformation team at CARE USA that has been created to deliver a number of high priority global projects implementing new ...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Job Summary The Regional Change & Deployment Manager for East & Central Africa (ECA) and Southern Africa (SA) Regions is a role sitting within the Transformation team at CARE USA that has been created to deliver a number of high priority global projects implementing new ...

Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

Job Purpose:Reporting to the Team Leader Corporate Care Management, The role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.Key responsibilities:Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration)Interact with clients and service pro...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Summary We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and opera...

Description :The Africa Customer Manager is responsible for co ordinating all Customer service (OTC) operations across the region, meeting market requirements and ensuring clear standard performance management analytics in each country and practices that trend to leading performance.AccountabilitiesProvide detailed Daily/weekly/monthly Service KPI data, including reconciliation to category team t...

We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills.Location prefe...