Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits. Formulating data collection tools e.g. questionnaires, survey tools etc. to gather information on external and internal customer satisfaction and ensure adequate supply. Compiling daily reports from the questionnaire collected from patient satisfactory questionnaires. Visitin...
This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa s cities Role Overview As a Representative, Customer Care (KOKO Service Points) you will be responsible for the day-to-day activities of the KOKO Service Points whose aim i...
REF: SEZA/HR/2023/12/8 Job Description Duties and Responsibilities Maintaining calls register; Answering and directing telephone calls; Updating institutional telephone directory; attending to physically challenged visitors and staff; Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor; Directing and guiding visitors; liaising with telephone ser...
About The RoleThe Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a comprehens...
Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...
Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers  some of the world s best-known food, beverage and pharma brands with the expertise, insights and know-how they need t...
The Kilimani Children s Clinic opened its doors to the public in November 2018.. Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals. Role Description The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also en...
Provide input into the development of the Customer Service strategy, to support the realization of the client business strategyDevelop the implementation plans for the Contact Centre strategies to ensure the successful realization of objectivesDevelop the budget for the call Centre function, to ensure the timely allocation of resources required to implement the customer service strategy, and to s...
iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...
iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...
The Insurance Regulatory Authority of Kenya (IRA) is the sole authority charged with regulation and supervision of the insurance industry within the Republic of Kenya. It ensures compliance by insurance/reinsurance companies, protects consumers and promotes a high degree of security for policyholders. REF: CCO/27 Purpose The position is responsible for providing professional and efficient front o...
At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...
Accurate processing of quotes and pro-forma invoice requestsAccurate sales order capturing or conversionsEnsure changes to orders are maintainedProvide accurate weekly open order reportsProvide full and concise feedback pro-activelyEnsure adherence to SLA s and KPI s per Kerry strategyLiaise with sites via cockpits on changes to orders or escalationsOTIF managementBuild relationships with Key Acc...
The Insurance Regulatory Authority of Kenya (IRA) is the sole authority charged with regulation and supervision of the insurance industry within the Republic of Kenya. It ensures compliance by insurance/reinsurance companies, protects consumers and promotes a high degree of security for policyholders. REF: SCCAO/19 Purpose The position is responsible for providing professional and efficient front...
Vacancy No. AFGM/16/2023 (1post)-Permanent and Pensionable Duties and Responsibilities Guiding visitors to designated offices and areas; Issuing visitors passes; Manning the reception desk; Maintaining good ambience in the reception area; Profiling visitors; Receiving and directing telephone calls. Responding to visitors' queries and telephone inquiries; Receiving, screening, guiding and directin...
The Anti-Female Genital Mutilation Board (herein after referred to as the Board ) is a semi autonomous government agency that was established in December 2013 following the enactment of the Prohibition of Female Genital Mutilation Act, 2011. It is in the Ministry of Public Service, Youth and Gender Affairs. Vacancy No. AFGM/16/2023 (1post)-Permanent and Pensionable Duties and Responsibilities Gui...
CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY The main purpose of this position is to deliver the strategic and operational goals of CARE Kenya s procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality management of procurement services. This includes...
JOB SUMMARY The main purpose of this position is to deliver the strategic and operational goals of CARE Kenya's procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality management of procurement services. This includes technical support and mentoring to the various locations and Field Office staff. Regular analysis is required to inform workflo...
CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Job Summary The primary function of the Regional Risk and Compliance Coordinator Programmes (RRCC P) is to ensure effective risk management processes and internal procedures and policies are socialized, understood, and maintained. The post will work closely with the rela...
CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. ABOUT JOB The primary function of the Regional Risk and Compliance Coordinator Programmes (RRCC P) is to ensure effective risk management processes and internal procedures and policies are socialized, understood, and maintained. The post will work closely with the relate...
CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY The Project Coordinator will play a pivotal role in implementing the project focused on addressing negative gender norms that pose barriers to achieving positive development outcomes for women and girls. This role is critical to achieving equity in health and...
Job Summary The primary function of the Regional Risk and Compliance Coordinator Programmes (RRCC - P) is to ensure effective risk management processes and internal procedures and policies are socialized, understood, and maintained. The post will work closely with the related post on the financial management side to; Providing independent assurance and consulting services that improve operations ...