Customer Care Executive jobs in Nairobi

OverviewAre you someone who is deeply interested in customer experience? Do you get excited about the impact that AI could have on customer experience across our M365 Product Suite? If yes, the M365 Experiences team is just the place for you. We are looking for an experienced Product Manager who would drive next generation innovation across our product canvases. This position will bring in a bala...

SparePap ltd is a B-B-C business that gives its users a one stop solution for accessing spare parts, accessories and mechanics services at their own convenience. Position Overview The Business Development Executive plays a pivotal role in our organization, responsible for identifying, triggering interest and acquiring B2B clients on all Sparepap services with a key focus on parts sales and yield ...

Culinary Daily OperationsOversee culinary operations in all restaurant s Kitchens, including Pastry, Main Kitchen, and Banquets, outside catering as well as Stewarding operations.Focus on constantly improving the training manuals and SOPs. enforce operational standards that are reviewed periodically for improvement.Buffet & A La Carte expert due to various theme outlets and operation s requiremen...

Job Summary:The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across the organization.The core responsibility is to ensure Rubis Energy customers experience excellent customer service.Key Responsibilities:Manage all incoming customer ...

As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Kenya, enhancing the local authenticity and locally sourced products to deliver a unique guests experience through a culinary journey.In this role you will work closely with the Director of Operations to ensure that the each of the culinary vision for the ...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Summary: The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across t...

Roles and Responsibilities:Manages the Executive's schedule to ensure that all engagements are efficiently aligned.Handles inquiries and delivers messages on behalf of the Executive to facilitate effective communication between the Executive and all stakeholders.Organizes the Executive's meetings to ensure that all logistical requirements are sufficiently addressed.Drafts, reviews and circulates ...

Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. Roles and Responsibilities: Manages the Executive s schedule to ensure that all engagements are efficiently aligned. Handles inquiries and delivers messages on behalf of the Executive to facilitate effect...

POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client's SLA.The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.DUTIES AND RESPONSIBILITIESBuild rapport with customers by handling each and every customer call in a courteous; and professio...

Job Description:We are looking for an Operations Executive to manage and improve our administrative processes, customer care, and statutory compliance. In this role, you will be responsible for ensuring the smooth and efficient operation of our day-to-day activities, allowing us to provide exceptional service to our customers and close sales faster.Responsibilities:Customer Operations:Manage cust...

As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Kenya, enhancing the local authenticity and locally sourced products to deliver a unique guests experience through a culinary journey.In this role you will work closely with the Director of Operations to ensure that the each of the culinary vision for the ...

Lipad provides the most extensive set of payment methods, with Domestic and International Credit & Debit cards, banks and Mobile money operators Salary RangeKSh 30,000 KSh 50,000/month Summary We are looking for an Operations Executive to manage and improve our administrative processes, customer care, and statutory compliance. In this role, you will be responsible for ensuring the smooth and effi...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

The Presbyterian University of East Africa (PUEA) is a private university founded in 2007 by the Presbyterian Church of East Africa (PCEA). The University is registered with the Commission for University Education (CUE). REFERENCE NUMBER: PUEA/REG/27/02/24 JOB SUMMARY: The successful candidates will be responsible for academic and student Affairs as well as Administrative and Finance functions. A...

Sales: Identify new business opportunities with key customers and work to expand the relationship. as well as secure large, profitable contracts and maintain high sales levels with key customers,Structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients as well as assume responsibility for running a bid team,...

JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...

The Sustaining Engineering group is a worldwide team of generalist open source software engineers, responsible for driving software issues reported by Canonical customers to successful resolution. We tackle problems in any package in Ubuntu, and for our largest customers, will engage on deep issues in upstream projects not yet packaged in the distribution. We are Canonical's open source special f...

HRSC Africa is a privately owned company incorporated under the companies Act Cap 486 of the Laws of Kenya. The Company is licensed to carry out Human Resource and Business Strategies in East Africa and its neighbouring regions RESPONSIBILITIES Sales: Identify new business opportunities with key customers and work to expand the relationship. as well as secure large, profitable contracts and maint...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

We deliver open source to the world faster, more securely and more cost effectively than any other company. If you re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. Responsibilities The Sustaining Engineering group is a worldwide team of generali...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

Savannah Informatics is a Kenyan e-health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations, and regions. Our vision is to enable a better healthcare future for Kenya through the pioneering use of information technology and knowledge creation. We are a company with great ideas and employees. Workin...

RESPONSIBILITIES This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems Responsible to actively engage with the NTB clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels us...