Customer care call

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate busine...

About the role BURN is looking for an exceptional, efficient Aftersales Close Looping Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custo...

Department:Customer Service.Reporting To:Customer Service Manager.Working Hours:24hrs (Shift Based)Responsibilities:1. Customer Interaction:Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.Provide accurate information regarding products, services, and promotions.2. Order Processing:Assist customers with order placements, modifications, and cancellat...

Position OverviewThe Business Development Executive plays a pivotal role in our organization, responsible for identifying, triggering interest and acquiring B2B clients on all Sparepap services with a key focus on parts sales and yield revenue in return. This role demands a proactive and results-driven professional who is passionate about business development, revenue generation, and building str...

About the roleBURN is looking for an exceptional, efficient Aftersales Close Looping Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custom...

Chupa Chap Limited is your go-to party partner! Fast, affordable drink delivery and we ll even host the bar for you. Department: Customer Service. Reporting To: Customer Service Manager. Working Hours: 24hrs (Shift Based) Responsibilities: 1. Customer Interaction: Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information regardi...

Position OverviewThe Business Development Executive plays a pivotal role in our organization, responsible for identifying, triggering interest and acquiring B2B clients on all Sparepap services with a key focus on parts sales and yield revenue in return. This role demands a proactive and results-driven professional who is passionate about business development, revenue generation, and building str...

SparePap ltd is a B-B-C business that gives its users a one stop solution for accessing spare parts, accessories and mechanics services at their own convenience. Position Overview The Business Development Executive plays a pivotal role in our organization, responsible for identifying, triggering interest and acquiring B2B clients on all Sparepap services with a key focus on parts sales and yield ...

Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.Monitor call status for timely responses and appointment reminders.Follow up with clients regarding their experience and report findings.Monitor patient waiting times and ensure comfort.Ensure timely response to client calls and emails.Liaise with insurance companies for pre-authorization and...

Role DescriptionThe Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also ensures all clients are billed properly and the insurance documents are accurately filled.Responsibilities:Customer Care Service:Welcome patients/clients and handle all customer enquiries and complaints, providing accurate inform...

The Kilimani Children s Clinic opened its doors to the public in November 2018.. Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals. Role Description The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also en...

The Kilimani Children s Clinic opened its doors to the public in November 2018.. Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals. Role Description The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also en...

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...

VisionSpring, an international social enterprise, was founded in 2001 with a mission to broaden access to affordable eyewear everywhere. We establish market access to eyeglasses and vision correction for people living in poverty so that they may enhance their livelihoods, learning, and quality of life. Summary This role is a contract-based, full-time position for the initial period of one year. A...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as neces...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will be responsible for attending to...

Job DescriptionJob Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial s...

Job Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which ...

Job Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which ...

Job Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which ...

Job Purpose:Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which ...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose: Provide a relationship-based offering to high net-worth afflu...

What we are looking for We are looking for a sales development representative to nurture the commercial pipeline of the company. They will work hand in hand with the sales and marketing teams to maximize the inbound flow, focusing on promising prospects' leads: downloaded content, requested demos, used live chat or webinars attended. What does the job involve Qualify inbound leads and conduct out...