customer agent jobs in nairobi

Principle AccountabilitiesDrive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth.Tills and Merchants mobilization- sales pitching and market activations.Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling.Develop and refine Teams sales toolkits, c...

Department Targets; Achieve Monthly targets in the following KPIs Collections Targets Adherence to SoPs Other Responsibilities Include -Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM. -Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensurin...

Answering incoming customer calls and emails, providing prompt and professional technical support.Diagnosing and troubleshooting hardware, software, and network-related issues.Escalating complex issues to the appropriate teams when necessary and ensuring timely resolution.Providing guidance and step-by-step instructions to customers on problem-solving and issue resolution.Documenting all customer...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Drive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth. Tills and Merchants mobiliza...

Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service.Greet, check in and settle guest accounts while ensuring all service standards are followedMaintain accurate records of daily transactions and cash handling, which includ...

About Us At The Social House, we're more than just a brand; we're a testament to Authenticity, Resourcefulness, Craftsmanship, and Sparkle. These core values are the compass that guides every aspect of our journey, from the drawing board to the final experience we deliver to our customers. In joining our team, you're not just taking on a job; you're embracing an opportunity to make a real impact,...

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have...

Job Description Responsible for maximizing the hotel's meeting and events revenue. Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits. Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries...

Responsible for maximizing the hotel s meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in a timely, accu...

Job DescriptionResponsible for maximizing the hotel's meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. First impressions are everything! As a Fron...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative. Reports to: Area Sales Manager Location: Bungoma South, Maseno & South Lake Job purpose To focus on channel visitations to drive retailer awareness & turnaround on SIMs &...

We are committed to delivering exceptional customer service and support, and we are now seeking a highly skilled Technical Service Desk Agent to join our dedicated team.Job Description:As a Technical Service Desk Agent, you will be the first point of contact for our clients, providing technical assistance and support for their hardware, software, and network-related issues. Your primary responsib...

Department Finance Reports to Executive Director Job titles of persons supervised Finance Officers Finance Assistants Finance Interns and Volunteers Audit function. Banking relationships Investment Relationships 1. JOB SUMMARY PURPOSE The position is responsible in ensuring effective and strategic financial management including planning, budgeting and budget monitoring; accounting and financial t...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

Job Description We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they hav...

Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary We are looking to grow our team and engage...

Job PurposeTo provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.Key DeliverablesCompile and review expense claims of the executive's direct reports, highlight key concerns and present to the executive for approval.Compile meeting packs and presentation...

Job DescriptionJob PurposeTo provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.Key Deliverables Compile and review expense claims of the executive's direct reports, highlight key concerns and present to the executive for approval.Compile meeting packs ...

Identifying and offering support to Sales team to ensure all opportunities are capturedSupports to implementing Commercial Policies and Sales ExcellenceMonitoring impact of market activities Return on investmentsRecommends and monitors all Sales Incentives/promotions to gain positive results in terms of revenues and market shareMonitors market developments and take the appropriate action in order...

Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

Job Description Principle Accountabilities Selling Tills, Accounts, CTO, loans and deposits mobilization. Sales planning and tracking of daily sales activity and reporting to the Team Leader Payments. Mapping and scoping the business opportunity within the catchments area and its environs and liaising with the Sales Team Leader for sales activations. Making presentations to prospects i.e. individ...