Contact Centre Manager Jobs

iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers Summary To provide technical, (preventative) maintenance, repairs, installation and custo...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: This role enables the Regional General Manager to align the Region s people strategy with its business strategy. Together with line managers, the HRBP works on ...

Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

VisionFund's work seeks to end intergenerational poverty through financial products and services. We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the cycle of poverty, so that children can r...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

As part of the role, the Regional Director will be supporting the Business Lines (i.e. FAST, Insurance, Partnerships) with their business plans in the assigned countries. the primary point of contact with WV at a sub-regional level. Where appropriate this includes taking part in WV senior leadership meetings for the cluster of countries assigned. The position ensures that VFI and WVI global strat...

Position OverviewMain objective of the functionThe goal of the Business Development & Partnership Engagement unit is execution of the Solidaridad East & Central Africa business development vision, strategy, plans and processes to drive increased revenue, expand markets, and accomplish financial objectives. Identifies and evaluates new markets, partners, channels, and clients. Business development...

As part of the role, the Regional Director will be supporting the Business Lines (i.e. FAST, Insurance, Partnerships) with their business plans in the assigned countries. the primary point of contact with WV at a sub-regional level. Where appropriate this includes taking part in WV senior leadership meetings for the cluster of countries assigned.The position ensures that VFI and WVI global strate...

As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. With almost 50 years of experience, experts in the field and pragmatic collaboration with influential partners in and around the supply chain, Solidaridad develops smart solutions that bring lasting positive impact. Main objective of t...

About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. With almost 50 years of experience, experts in the field and pragmatic collaboration with influential partners in and around the supply chain, Solidaridad develops smart solutions that bring lasting positive impact. Position Overview T...

About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

JOB DESCRIPTIONReporting to theTeam Leader Cyber Defense Centre (CDC),the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any k...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

PURPOSE:The Job holder will assist the Assistant General Manager (AGM) - Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit.KEY RESPONSIBILITIES:Origination of advisory transactions.Assist in the evaluation and processing of new investments for clients.Liaising with the AGM Investment Advisor Wealth Management and ...

About Kimisitu SaccoKimisitu Sacco was formed in March 1985 by a group of Staff from ICRAF. The society was formed mainly to promote thrift among its members by affording them an opportunity for accumulating their savings; and to thereby create a source of funds from which loans can be made to them exclusively for provident and productive purposes, at fair and reasonable rates of interest; thereb...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. PURPOSE: The Job holder will assist the Assistant General Manager (AGM) Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit. KEY RESPONSIBI...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...

We are seeking to recruit the Roving Cashier who will be reporting to and working with the Centre Channel Lead. The holder of this position will assist MSK Programmes department to achieve effective centers monitoring through real time analysis and reporting of service income, client conversions, inventory management and implementation of quality action plans including client centeredness. He/she...

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. The Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commerci...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...