Contact Centre Manager Jobs in Nairobi

Brief DescriptionResponsible for ensuring that Customer Excellence Center operations and workflow procedures are in place and adhered to, to maximize staff productivity and work efficiency. The role will support the Customer Excellence Center teams in various Man-power planning and administrative tasks. The role will liaise with the Quality Assurance team to ensure that the Customer Excellence Ce...

RESPONSIBILITIES This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems Responsible to actively engage with the NTB clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels us...

At a glance we are a bank that leverages cutting-edge technology to empower customers, Business and revolutionize their banking experiences. With a focus on customer-centricity, we are not just about offering another banking option; it s about delivering a transformative end to end banking experience. Key responsibilities: Financial Performance Achieve the set monthly and annual sales targets for...

To market and sell banking products and services to existing and potential Diaspora customers. Provide personalized, prompt, and efficient customer services to these customers whilst managing and controlling the operations of their accounts. Customer acquisition, satisfaction, growth, and retention are critical to succeed in this role, regular and well-planned engagement activities are key driver...

The United Nations Office for Project Services (UNOPS) is an operational arm of ... The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase t...

The United Nations Office for Project Services (UNOPS) is an operational arm of ... The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase t...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Team Leader, Tackling Deadly Diseases in Africa Programme 2 - FCDOAbout Palladium: Palladium is a global company working to design, develop and deliverpositive impact on the lives and livelihoods of people around the globe;broaden access to health, water, power, and infrastructure; build enduring,sustainable, and transformative institutions and market systems to addressglobal challenges; and cons...

About TechnoServeEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are ...

ABOUT USPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of servic...

Our client is a start-up founded by technology enthusiasts with more than 30 years experience in the data centre industry across the world. They have recently received their series B funding and are looking at expanding their team. They seek to hire a competent professional Account Manager. As an Account Manager, you will be responsible for acquiring new clients and closing new MRR (Monthly Recur...

We are seeking to recruit a Customer Experience Executive to provide a point of communication and contact with customers to address concerns and complaints and review the customers comments regarding their experience while reviewing all customer information in company databases to ensure that it is up to date. Customer Experience Job Responsibilities Respond to customer inquiries and make every e...

IT Jobs In Kenya. REF: TNH/HHR/ISA/05/2023 About The Nairobi Hospital Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. Expansive investment in latest technology and medical equipment has enabled us establish leadership in me...

Principle Accountabilities Financial Performance (60%) Output Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment. Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way. Develop a clear aggressive sales pipeline for both existing and potential customers. Prospecting and recruiting new customers for ...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Summary They seek to hire a competent professional Account Manager. As an Account Manager, you will ...

Accounting Jobs In Kenya. The African Centre for Technology Studies (ACTS) is recruiting a Senior Finance Officer (SFO). The SFO will work within the Finance & Administration Department of ACTS. Core duties of the Senior Finance Officer (SFO) Review of payment Journals, vouchers, staff claims and expense reports for completeness of documentation, accuracy and compliance to organization, donor and...

Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. REF: TNH/HRD/DPOL/1/2024 SUMMARY Reporting to the Head of Risk & Compliance, the successful candidate will be responsible for implementing and enforcing Hospital wide data pro...

Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. REF: TNH/HRD/DPOL/1/2024 SUMMARY Reporting to the Head of Risk & Compliance, the successful candidate will be responsible for implementing and enforcing Hospital wide data pro...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coa...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. PURPOSE: The Job holder will assist the Assistant General Manager (AGM) Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit. KEY RESPONSIBI...

PURPOSE: The Job holder will assist the Assistant General Manager (AGM) Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit. KEY RESPONSIBILITIES: Origination of advisory transactions. Assist in the evaluation and processing of new investments for clients. Liaising with the AGM Investment Advisor Wealth Management a...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL201 Role Purpose The role holder will be responsible for ensuring t...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya,...