Contact Centre Manager Full-time Jobs

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To support the Premier Relationship Manager s sales and relationship building activities by completing the administrative requirements of the sales f...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predef...

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. Reports to: B2B Head Department: Corporate Sales, B2B & Projects Location: Eldoret...

At a glance we are a bank that leverages cutting-edge technology to empower customers, Business and revolutionize their banking experiences. With a focus on customer-centricity, we are not just about offering another banking option; it s about delivering a transformative end to end banking experience. Key responsibilities: Financial Performance Achieve the set monthly and annual sales targets for...

To market and sell banking products and services to existing and potential Diaspora customers. Provide personalized, prompt, and efficient customer services to these customers whilst managing and controlling the operations of their accounts. Customer acquisition, satisfaction, growth, and retention are critical to succeed in this role, regular and well-planned engagement activities are key driver...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Our client is a start-up founded by technology enthusiasts with more than 30 years experience in the data centre industry across the world. They have recently received their series B funding and are looking at expanding their team. They seek to hire a competent professional Account Manager. As an Account Manager, you will be responsible for acquiring new clients and closing new MRR (Monthly Recur...

We are seeking to recruit a Customer Experience Executive to provide a point of communication and contact with customers to address concerns and complaints and review the customers comments regarding their experience while reviewing all customer information in company databases to ensure that it is up to date. Customer Experience Job Responsibilities Respond to customer inquiries and make every e...

Principle Accountabilities Financial Performance (60%) Output Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment. Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way. Develop a clear aggressive sales pipeline for both existing and potential customers. Prospecting and recruiting new customers for ...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Summary They seek to hire a competent professional Account Manager. As an Account Manager, you will ...

IT Jobs In Kenya. REF: TNH/HHR/ISA/05/2023 About The Nairobi Hospital Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. Expansive investment in latest technology and medical equipment has enabled us establish leadership in me...

Accounting Jobs In Kenya. The African Centre for Technology Studies (ACTS) is recruiting a Senior Finance Officer (SFO). The SFO will work within the Finance & Administration Department of ACTS. Core duties of the Senior Finance Officer (SFO) Review of payment Journals, vouchers, staff claims and expense reports for completeness of documentation, accuracy and compliance to organization, donor and...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coa...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. PURPOSE: The Job holder will assist the Assistant General Manager (AGM) Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit. KEY RESPONSIBI...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To perform all the case management roles both at the contact centre and back office, which includes but not limited to: Responsibilities Sensitise an...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL201 Role Purpose The role holder will be responsible for ensuring t...

Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. REF: TNH/HRD/DPOL/1/2024 SUMMARY Reporting to the Head of Risk & Compliance, the successful candidate will be responsible for implementing and enforcing Hospital wide data pro...

Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. REF: TNH/HRD/DPOL/1/2024 SUMMARY Reporting to the Head of Risk & Compliance, the successful candidate will be responsible for implementing and enforcing Hospital wide data pro...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya,...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Financial Performance (60%) Output Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment. Prospect, anticipate and close all sales...

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. Overall Responsibility The Electricity Expert Manager 2 is the electrical safety expert in the Center of Expertise (CoE). With a globa...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public Main purpose of the job An outbound contact center role whose aim is to onboard and/or cross sell to new and existing customers by contacting t...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose To support the Relationship Manager with the day-to-day adminis...