contact centre careers

Customer Services and Sales Manager*** We are excited to expand our operations in Kenya, with a particular focus on Nairobi. We aim to open new centers and expand our network in this bubbling city. Although we are not actively hiring at the moment, we want eager candidates to register their interest so we can get in contact as soon a we have another career-boosting role come up! If you are intere...

Account Managers in Cisco are the key contact for our customers. You will own and cultivate the relationships, building and driving the sales strategy for the successful sales team in Kenya. You will participate in major ground-breaking projects and your success will reflect in sales achievements, long-term customer relationships, and satisfaction. You will work with Global Virtual Sales, Marketi...

Job Description The mission of the Position The Digital Skills Trainer works as a member of the Digital Skills Project for the Eastern and Southern Africa region based in Nairobi, Kenya. She/he is responsible for providing training to staff and programme participants to improve the digital literacy of Member Associations of the region. The Digital Skills Trainer is expected to deliver training on...

Cisco Systems, Inc. is an American multinational corporation technology company headquartered in San Jose, California, that designs, manufactures and sells networking equipment worldwide. It is the largest networking company in the world. Summary Account Managers in Cisco are the key contact for our customers. You will own and cultivate the relationships, building and driving the sales strategy f...

This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.Qualifications Dipl...

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

Key Responsibilities Work with the leadership team to develop and implement strategic plans for the centre. Monitor and analyze key performance indicators (KPIs) and all operational performance reports to identify opportunities for improvement. Build and develop workforce management processes, and collaboration to deliver desired workforce results and align workforce capacity and capability with ...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Responsibilities Work with the leadership tea...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...

Assistant Manager, Customer Experience Contact Center at ICEA Lion Group

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job Reporting to the Supervisor Contact Centre, The Contact Centre Nurse will ensure the provision of high-quality customer service with respect to medical and general custo...

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We are searching for professional Contact Center-Reliever to work closely with other team members in providing outstanding service to our customers and patients through our contact centre. The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decis...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and ...

Customer Service Jobs In Kenya. Contact Centre Officer, Kimisitu SACCO . Kimisitu SACCO is seeking to recruit a dynamic, self-driven, and result-oriented individual to join our team in our fast paced, modern work environment, to fill in the position of Contact Centre Officer. Position Summary You will be responsible for providing and promoting a professional, high quality frontline customer focus...

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Purpose: The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and ...

Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

Twiga is a mobile-based supply platform for Africa s retail outlets, kiosks, and markets stalls. Key Responsibilities Customers Engage customers on inbound and outbound calling to understand their needs and business drivers Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products Inform and guide the customers to re...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Duties and responsibilities CIFOR seeks expressions of interest from qualified consultancy candidates in the following specializations: Environmental Economics...

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals. Key Responsibilities. Customer Service Ensure all test candidates receive exemplary customer experience a...

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.Key Responsibilities.Customer ServiceEnsure all test candidates receive exemplary customer experience at e...