Twiga is a mobile-based supply platform for Africa s retail outlets, kiosks, and markets stalls. Key Responsibilities Customers Engage customers on inbound and outbound calling to understand their needs and business drivers Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products Inform and guide the customers to re...
Job Description Project Description The USAID Kenya Primary Literacy Program (USAID KPLP) is a five-year initiative that supports the Kenyan Ministry of Education to deliver interventions at scale as well as pilot and expand innovations that address the language and literacy needs of primary grade learners while building more inclusive, accountable, and resilient education institutions and system...
Job Title: Digital Transformation ManagerDepartment: Strategy & Operations, Global Operations & TechnologyCenter Background: The Center for Reproductive Rights (the Center) is the global leader in using the power of law to advance reproductive rights as fundamental human rights. Headquartered in New York City, the non-profit, non-partisan organization has regional offices in Bogota, Geneva, Nairo...
PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers' communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to...
Job Details/Description Duties and responsibilities Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and pro...
Project Description: MAIDA HealthCare Limited is a new health facility with a lot of future plannings to grow and establish the quality health services arround Kenya. We are starting with our Dialysis Center in Nakuru. Vacancy No. MAIDA/ADM/10/22 POSITION:Medical Administrative Assistant POSITION:Receptionist REPORTS TO:?Board Members & Directors LOCATION:Jennifer Riria Hub, 2nd Floor Kipchoge Av...
Act as the gatekeeper of the Company, you will be our vendor's first point of contact, responsible for delivering a best-in-class support experience, handling merchant's queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention. Key Duties and Responsibilities: Sales enablement Build relationships with vendors trading all o...
ABOUT VILLAGEREACH VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products and services to the most-under-reached. Radical collaboration with governments, the private sector and other p...
Job Description Reporting to the Head of Technology Infrastructure, the candidate will be responsible for LAN and WAN Management, Capacity planning and maintenance, Securing Network Operations, Set up and operation of adequate Network Monitoring and Reporting Capabilities. The candidate will also support the IP Telephony and Contact Center environment as well as perimeter, data center network sec...
The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): Managing day to day queries from Cigna's customers whilst putting the service experience at the center of all activities. Adhering to the productivity and quality standards set by the management tea...
Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client support on Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet global standards which should include but not be limited to workspace for call center agents, with worksta...
Job Description The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): Managing day to day queries from Cigna s customers whilst putting the service experience at the center of all activities. Adhering to the productivity and quality standards set by th...
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of...
Customer Service Jobs In Kenya.About the RoleAct as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for delivering a best-in-class support experience, handling merchant s queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention.Key Duties and Responsibilities:Sales enablement Bui...
Customer Service Jobs In Kenya. Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance directly to individuals through employers and intermediaries.Cigna s mission is to improve the health, well-being and peace of mind of those we serve.Our people make all the difference in our su...
Customer Service Jobs In Kenya. About ENGIE BU Africa ENGIE Energy AccessENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol ...
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electro...
Procurement Jobs In Kenya. Job SummaryThe position is responsible for developing and implementing KCIC procurement and supply chain management strategies, policies and procedures.Qualification Bachelor s degree in procurement and supply chain management or any other business-related degree with a Diploma from Chartered Institute of Purchasing and Supplies (CIPS) or equivalent certification.Member...
Finance Jobs in Kenya.Finance and Grants Manager, The Kenya Climate Innovation Center (KCIC).Job Summary/ Overall Job PurposeThe position is responsible for oversight of financial operations, grant management and the procurement function with the primary responsibilities of supervision of finance and procurement staff; providing timely and accurate financial and accounting information and reports...
Finance Jobs In Kenya. Organization BackgroundThe Kenya Climate Innovation Center (KCIC) is a social impact organization operating inthe climate space, committed to supporting micro and small enterprises and driven byinnovation. KCIC provides incubation, capacity building services and financing to Kenyan entrepreneurs and new ventures that are developing innovative solutions in renewable energy a...
Job Description Key Responsibilities Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management Support the Regional Manager in recruitment issues and conduct staff interviews as required Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required Maintain and update local site ...
At Pearson, we re committed to a world that s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it s one child in our own backyard or an education community across the globe. Key Responsibilities Act as Line manager for all test centre st...
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About the Role Our Contact Center of 100 staff is based in Kakamega; this position is hybrid, but due to the nature of the work, it calls for being predominantly on site. Reporting to the Contact Center Lead, you will...
Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...