Complaints Manager jobs

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Large Local Corporates OR Public Sector Customers via effective Busi...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role ...

EAVCA is seeking a dynamic and proactive individual to join our team as a Community Manager. If you are passionate about community building, have strong administrative skills, and are eager to contribute to the Private capital ecosystem in East Africa, we encourage you to apply.Job Description:Support the onboarding new members, monitor member satisfaction and feedback to continuously improve mem...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Summary Our client is seeking a highly motivated and skilled accounting professional to join our dynamic Fashion Line Team. Reporting to the Retail Area Manager they will be responsible for managing the shops an...

What You ll DoAdministration: this will involve record keeping, filing, petty cash float management and other duties such as preparation of staff schedules/timetable.Sales: working towards the achievement of the allocated sales target through customer engagement, guide and motivate sales team, and provide feedback to management to in regards to product movement, store footfall, slow moving items,...

The job holder shall be responsible for analyzing and assessing the risk presented to the company through the proposals submitted and based on the underwriting guidelines provided by the company.Duties and responsibilities:Examine insurance proposals to ensure they are consistent with the risk being contracted.Work with other professionals to collect background information about risk and ensure t...

We are a Management Consultancy firm and we commenced active business in Kenya April 2016. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer need...

JOB TITLE: FASHION STORE MANAGER About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced store manager. Summary Our client is seeking a highly motivated and ski...

Founded in 2000 with headquarters in Lagos, Nigeria, Capital Express Assurance has grown over the years to become one of the biggest life insurers in West Africa and has made the extra step to add Eastern Africa region to its global footprint. Operating as Capex Life Assurance in Kenya, we operate as a specialist life insurance company, with our major businesses ordinary life and superannuation c...

Job Description The job holder shall be responsible for analyzing and assessing the risk presented to the company through the proposals submitted and based on the underwriting guidelines provided by the company. Duties and responsibilities: Examine insurance proposals to ensure they are consistent with the risk being contracted. Work with other professionals to collect background information abou...

EAVCA is the representative organization for private equity and venture capital funds in East Africa, with a growing membership of private capital investors and advisors looking at the region for growth. Summary EAVCA is seeking a dynamic and proactive individual to join our team as a Community Manager. If you are passionate about community building, have strong administrative skills, and are eag...

We are seeking responsible, attentive property managers to oversee and maintain our various properties.This position requires tending to and ensuring the buildings and grounds of the property are maintained and well-kept. Excellent customer service skills are a must, as you will frequently interact with tenants, landlords, contractors, and service staff.Duties and ResponsibilitiesLook after and m...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an e...

The development, implementation, execution, and improvement of quality systems, food safety, allergen management, food defence and fraud (authenticity), and aligned to a GFSI certification (or equivalent). Coordinate all internal management systems between the quality and functional teams on documentations and record keeping, non-conformance management, cost of non-conformance, customer complaint...

Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures. Report all incidence that occur in the within the stipulated guidelines Ensure the Medical centre has sufficient supply of...

Job Summary Card product invention and innovation Card product revenue and cost optimization Driving the best CX for customers by ensuring the product has the best capabilities and features. Engagement of schemes, processors, MNOs, payment gateways and Fintech s to drive product development and enhance product user experience. Product development and innovation to drive new revenue streams and su...

Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role wil...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

Job Description About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the custo...

Job Description About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the custo...

Customer relationship management:Regular meetings with clients are held to manage the relationships and run regular activities such as delivering presentations, taking their briefs, providing advice and taking time to fully understand their needs.Application of project management skills to ensure that the work is delivered to the clients as per the contracts and fulfilling the submitted briefs.Th...