Key roles and responsibilities: This role seeks an experienced individual with a strong track record in consulting and a deep understanding of data, analytics, and AI to help our clients harness the power of data and artificial intelligence. This role will be based in the Nairobi regional office, primarily serving clients in East Africa, and as the need arises, the larger Africa region. Strategy:...
KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory. Key roles and responsibilities: This role seeks an experienced individual with a strong track record in consulting and a deep understanding of data, analytics, and A...
Key roles and responsibilities:This role seeks an experienced individual with a strong track record in consulting and a deep understanding of data, analytics, and AI to help our clients harness the power of data and artificial intelligence. This role will be based in the Nairobi regional office, primarily serving clients in East Africa, and as the need arises, the larger Africa region.Strategy:Le...
Key roles and responsibilities: At KPMG, you ll find a world of opportunity, where our people give clients and communities the insights they need to build a sustainable future. The expectations of this role are to: Drive growth through sales enablement to achieve the firm s digital transformation strategy and vision. Defining our sales enablement strategy, selecting tools, and developing processe...
KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory. Key roles and responsibilities: At KPMG, you ll find a world of opportunity, where our people give clients and communities the insights they need to build a sustaina...
Key roles and responsibilities:At KPMG, you'll find a world of opportunity, where our people give clients and communities the insights they need to build a sustainable future. The expectations of this role are to:Drive growth through sales enablement to achieve the firm's digital transformation strategy and vision.Defining our sales enablement strategy, selecting tools, and developing processes t...
Working closely with the Lead Software Engineer in product development and prioritizing customer needs.Leading the Marketing Team and coordination of the execution of marketing and business development plans.Working closely with the Project Administrator in scheduling all company projectsLeading, coaching and empowering the customer success team to be successful in their rolesLeading the customer...
JOB DESCRIPTIONThe Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a purchase all the way to when they are using the solutions.The Associ...
Job DescriptionJob Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience co...
Job Purpose: To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the ...
He/She partners closely with internal and external stakeholders to collect feedback & information, create journey maps & standard operating procedures that provide insights to client needs, drive improvement of client experience, and create operational efficiencies. The CX Specialist creates high value journeys and initiatives for our Crew and Clients Experience Journey as they interact with our ...
Job Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the o...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose: To be the lead event facilitator and Lead coordinator of the F...
We are seeking to recruit the Roving Cashier who will be reporting to and working with the Centre Channel Lead. The holder of this position will assist MSK Programmes department to achieve effective centers monitoring through real time analysis and reporting of service income, client conversions, inventory management and implementation of quality action plans including client centeredness. He/she...
NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure ...
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients' satisfaction and increased stake-holders value.ResponsibilitiesCoordinate operations control centerMaximize the productivity of r...
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clie...
IPOA/HR/07/2024:Job PurposeResponsible for managing professional psychosocial support services to persons affected by actions of police misconduct and staff members.Key Responsibilities/ Duties / TasksManagerial / Supervisory ResponsibilitiesCoordinate development, implementation and/or review of policies, strategies, guidelines, plans, standards, tools and procedures pertaining to Counselling Se...
THE SWISSPORT PROFILE Swissport is the world s largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. Summary Swissport is recruiting for the position of Team Leader, Ramp Services reporting to the Service Delivery L...
ResponsibilitiesTeam lead on consulting projects including supporting clients to design, develop and deliver innovative and pragmatic strategy solutions to address business challenges and foster growth.Manage multiple day to day roles that include project delivery, client relationship management, team building, and business development.Support and guide the planning, budgeting, quality management...
TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for Dedicated Team Leads to manage our agents!! BPO Experience is a PLUS! Responsibilities Responsible for managing the agent s performance and attendance, and ensuring they are meeting the KPI set by the client and the CSM. Responsible for providing bi-weekly team coaching and 1 on 1 coaching with their agen...
Responsibilities Team lead on consulting projects including supporting clients to design, develop and deliver innovative and pragmatic strategy solutions to address business challenges and foster growth. Manage multiple day to day roles that include project delivery, client relationship management, team building, and business development. Support and guide the planning, budgeting, quality managem...
Effectively manage the Broker and Agency Distribution Channel to increase the number of distribution channel partners, attain products revenue targets, collect premium, promote cross-marketing activities, and ensure profitability;Successfully coordinate the Distribution Channel Incentive Programs to drive Client retention, geographic product distribution, achieve revenue targets and appropriate p...
e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. Role The Quality Assurance Lead is responsible for ensuring a high-quality standard for all customer-facing...
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