case manager jobs

Job Description Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalat...

Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalate All complaints...

Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalate All complaints...

Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures. Report all incidence that occur in the within the stipulated guidelines Ensure the Medical centre has sufficient supply of...

Documentation and review of all existing processes and procedures, both manual and automated, mapping and highlighting all critical control areas, Assessment of compliance to existing policies and procedures, Evaluate existing internal controls adequacy within the company; and recommending corrective action, wherever applicable to prevent fraud, embezzlement, misappropriation, misuse, and wastage...

Case Manager- Case Management Project at Swahilipot Hub Foundation

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80 Medical Centres. Core Responsibilities Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all...

Pathfinder is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose Summary of Role: Leads cost proposals and manages all the financial aspects of an award. Provide financial consulting and strategic support to leadership and Presidents of Asia and A...

Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...

TechnicalSupport the county level implementation of activities to support access to and utilization of quality sexual reproductive health services for adolescents, youth and women of reproductive age.Support COs to build network/connectivity with other SRHR support providing organisations/Govt for referal mechanism towards supporting BI programme participants to access those services if and while...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

Assistant Manager, Case Management at Minet Kenya

Under the management of the Country Coordinator, the MEAL Manager oversees the research activities and staff within the purview of the project under the Cash Consortium of Sudan (CCS). The MEAL Manager shall oversee and execute all research activities within the above-mentioned project, meeting quarterly deliverables in a timely fashion while ensuring that the quality of research remains high. S/...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Accountabilities (Duties and Responsibilities...

Project Manager- Case Management Project at Swahilipot Hub Foundation

Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze,...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

Implement the change management framework and processes, and support business units to ensure compliance in implementing change initiative.Develop appropriate Change Management metrics that will measure the effectiveness of the Bank's Change initiatives.Collaborate with HR Business Partners on issues pertinent to organizational effectiveness and change management.Collaborate with stakeholders inc...

KEY RESPONSIBILITIESImplement the change management framework and processes, and support business units to ensure compliance in implementing change initiative.Develop appropriate Change Management metrics that will measure the effectiveness of the Bank's Change initiatives.Collaborate with HR Business Partners on issues pertinent to organizational effectiveness and change management.Collaborate w...

POSITION SUMMARY:The MHPSS Associate will be responsible for directly providing MHPSS services to refugees and asylum seekers in a timely and efficient manner. This position will also facilitate MHPSS capacity-building activities for HIAS staff and key stakeholders. The MHPSS associate's key responsibilities will include conducting individual assessments, engaging in case management, and ensuring...

ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, foster development and reduce vulnerability...

General Position SummaryThe MEL Manager is a core member of the CCS Secretariat team. The MEL Manager will manage the CCS MEL technical team and lead the national MEL focal points from each partner organization. They will support the implementation of the monitoring, evaluation and learning plan of CCS' activities, cultivating a strong learning culture, and providing leadership and strategic dire...