Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

Call centre team

Analyst, Fraud Prevention at Standard Bank Group

Vilcom Networks - Nairobi

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

    1 day agomyjobmag.com
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    Aftersales Support Coordinator at BURN Manufacturing

    BURN Manufacturing - Kiambu

      BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role The job holder will implement a process that will identify and develop the capabilit...

      6 days agojobwebkenya.com
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      Kenya I Senior Manager - Training and Quality - DF6107

      Majorel Kenya - Nairobi

        Job PurposeThe Training and Quality Senior Manager will be responsible for the overall direction, coordination and evaluation of the Training and Quality functions for assigned clients/accounts and internal T&Q team junior managers.Responsibilities * Develop and implement a unified strategy integrating quality with training, process migration, develop plans to meet the training and development ne...

        7 days agofuzu.com
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        Call Center Representative at Lions Sightfirst Eye Hospital

        Lions Sightfirst Eye Hospital - Nairobi

          Established in 1997, Lion s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call centr...

          22 days agojobwebkenya.com
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          Call Centre Representative - Kenya

          BURN -

            Manage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score) Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.For Digital Care Observing SLAs for handling all customer Issues in all digital platforms ...

            30+ days agofuzu.com
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            Call Centre Representative - Kenya

            Burn Manufacturing - Kiambu

              About the role Burn is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. Duties and Responsibilities Manage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achi...

              30+ days agofindojobs.ke
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              IT Audit Manager, VisionFund International

              World Vision - Nairobi

                IT Audit operations leadershipDevelop and implement the annual IT audit plan based on a risk assessment and regulatory requirements.Lead, manage or conduct special IT reviews of a complex nature as may be requested by Audit and Risk Committee (ARC) or SLT, applying sound judgment to assess effectiveness and efficiency of controls, processes and operations.Lead and conduct IT audits, including rev...

                8 days agofuzu.com
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                Call Center Customer Care Manager

                Frank Management Consult - Nairobi

                  Provide input into the development of the Customer Service strategy, to support the realization of the client business strategyDevelop the implementation plans for the Contact Centre strategies to ensure the successful realization of objectivesDevelop the budget for the call Centre function, to ensure the timely allocation of resources required to implement the customer service strategy, and to s...

                  27 days agofuzu.com
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                  Call Centre Representative - Kenya

                  Kiambu

                    About the role Burn is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. Duties and Responsibilities Manage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achi...

                    30+ days agoelevolt.co.ke
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                    Call Centre Representative - Kenya At Burn

                    Burn - Kiambu

                      About the roleBurn is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.Duties and ResponsibilitiesManage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achievi...

                      30+ days agofindojobs.ke
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                      Call Centre Representative Kenya at BURN Manufacturing

                      BURN Manufacturing - Kiambu

                        BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role Burn is looking for an exceptional, efficient Customer Service Agent to fill the rol...

                        30+ days agojobwebkenya.com
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                        It Audit Manager, Visionfund International

                        World Vision - Nairobi

                          VisionFund's work seeks to end intergenerational poverty through financial products and services. We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the cycle of poverty, so that children can r...

                          11 days agofindojobs.ke
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                          It Audit Manager, Visionfund International At World Vision Kenya

                          World Vision Kenya - Nairobi

                            Job SummaryIn liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including delivery of IT audits in respect of VisionFund Global Centre, and being a Subject Matter Expert providing guidance, advice and oversight to local Internal Audit teams in the Microfinance Institutions (MFI) within VisionFund's global network. T...

                            12 days agofindojobs.ke
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                            IT Audit Manager, VisionFund International

                            Nairobi

                              Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including delivery of IT audits in respect of VisionFund Global Centre, and being a Subject Matter Expert providing guidance, advice and oversight to local Internal Audit teams in the Microfinance Institutions (MFI) within VisionFund s global network. ...

                              12 days agoelevolt.co.ke
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                              IT Audit Manager, VisionFund International at World Vision Kenya

                              World Vision Kenya - Nairobi

                                World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including...

                                13 days agojobwebkenya.com
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                                Call Centre Agent At Hcs Affiliates Group

                                Es Group - Nairobi

                                  Call Center AgentOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit aCall Center Agent. He/she's main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.Location: NairobiKey ResponsibilitiesMonitor, anticipate and manage the live operation to ensure a great user experienceManage real-time ...

                                  30+ days agofindojobs.ke
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                                  Cloud Support Engineer (Networking), Support Engineering

                                  Amazon Development Centre Kenya - Nairobi

                                    Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...

                                    17 days agofindojobs.ke
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                                    Aftersales Close Looping Agent

                                    Burn Manufacturing - Kiambu

                                      About the role BURN is looking for an exceptional, efficient Aftersales Close Looping Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custo...

                                      19 days agofindojobs.ke
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                                      Aftersales Close Looping Agent

                                      BURN -

                                        Product & Customer Experience Maintaining a positive, empathetic, and professional attitude towards customers always. High-level knowledge of all BURN products with the ability to address all questions asked by customers. Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels and responding promptly to customer inquiries. Anal...

                                        21 days agofuzu.com
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                                        Aftersales Close Looping Agent At Burn

                                        Burn - Kiambu

                                          About the roleBURN is looking for an exceptional, efficient Aftersales Close Looping Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custom...

                                          20 days agofindojobs.ke
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                                          Call Centre Agent at HCS Affiliates Group

                                          HCS Affiliates Group - Nairobi

                                            HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Call Center Agent Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location...

                                            30+ days agojobwebkenya.com
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                                            Aftersales & Carbon Support Coordinator

                                            BURN -

                                              Workdays: Monday-SaturdayRest days: SundayShift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.Duties and Responsibilities: Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic t...

                                              21 days agofuzu.com
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                                              Aftersales & Carbon Support Coordinator

                                              Burn Manufacturing - Kiambu

                                                About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                                                19 days agofindojobs.ke
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                                                Administration & Finance Assistant Job World Agroforestry Centre - Corporate Staffing Services

                                                World Agroforestry Centre - Nairobi

                                                  The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The role of CIRAD s regional management, which covers eleven countries in East Africa, is to promote the institution s scientific activities in partne...

                                                  28 days agocorporatestaffing.co.ke
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