call centre research

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...

Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

Key Accountabilities/Deliverables/OutcomesBusiness Development: Time Split 70%Responsible for the achievement of the CIB and BB Asset Finance revenue and Balance sheet targets as agreed.Work with the assigned team of RMs/Branches to ensure that NTB Asset Finance requirements are sourced and underwritten as per agreed timelines.Work with Trade Finance team to ensure that all Letters of Credit cust...

Job SummaryThe purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank.Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients.To implement sales pla...

Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank. Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients. To implement sales ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and ...

Call Center Representative responsibilities include:Managing large amounts of inbound and outbound calls in a timely mannerFollowing call centre "scripts" when handling different topicsIdentifying customers' needs, clarify information, research every issue and providing solutionsJob DescriptionWe are looking for a Call Center Representative that will be the liaison between our hospital and its cu...

Established in 1997, Lion s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call centr...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Summary Overview Resource Mobilization Coordinators contribute to CIFOR-ICRAF s resource mobilization goal to achieve significant, predictable, multi-year fund...

About TechnoServeEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are ...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary The Call Centre Care Agent is responsible for managing all incoming calls and client reque...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview Resource Mobilization Coordinators contribute to CIFOR-ICRAF s resource mobilization goal to achieve significant, predictable, multi-year funding to e...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Summary Overview CIFOR seeks expressions of interest from qualified candidates in the following thematic specializations: Environmental Economics/Value Chains,...

Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unri...

What you'll do We're looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a call center. You will be required to guide the staff on how to handle issues raised by customers in a timely and efficient manner. Be able to plan and strategize on how the de...

M-Paya is a technology platform offering mobile and electronic payments processing. Established in 2007, Our business is to provide financial technology products and services What you ll do We re looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a ...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactive...

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is a leading National Referral Hospital with a 650 bed capacity and equipped with state-of-art medical amenities. The hospital is well equipped to offer Oncology, Trauma & Orthopedics, Renal among other services. About Job Reference Code: V/FT/102/2023 Candidates should have a background and competencies in this field. Candidates...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring...