Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

call center agents jobs

Call Center Quality Analyst

Nairobi

    Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

    1 day agoelevolt.co.ke
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    Call Center Quality Analyst at Poa Internet

    Jobs in Kenya - Nairobi

      Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

      16 hours agokazitoday.com
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      Call Center Quality Analyst at Poa Internet

      Poa Internet - Nairobi

        We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

        2 days agojobwebkenya.com
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        Call Center Quality Analyst At Poa Internet

        Poa Internet - Nairobi

          Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

          1 day agofindojobs.ke
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          German Speaking Call Centre Agents

          Nairobi

            Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement.Multicultural Environment: Work in an inclusive and diverse workpla...

            7 days agofindojobs.ke
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            German Speaking Call Centre Agents

            Top Level Management - Nairobi

              Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

              9 days agobrightermonday.co.ke
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              Call Center Quality Control (QC)

              Dial Afrika - Nairobi

                Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

                8 days agofuzu.com
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                Arabic Speaking Call Centre Agents

                Flexi Personnel - Nairobi

                  Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...

                  13 days agofuzu.com
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                  Call Center Qa Officer

                  Jiji Kenya - Nairobi

                    Jiji is the largest online marketplace with over 10 million visitors and 5 million active ads on our site. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

                    10 days agofindojobs.ke
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                    Call Center Qa Officer

                    Snaphunt - Nairobi

                      The Offer Flexible working options Attractive Salary & Benefits Strong opportunities to progress your career The Job Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needs Agent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics. Assist in the preparation o...

                      10 days agofindojobs.ke
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                      Call Center Quality Control (Qc) At Dial Afrika

                      Dial Afrika - Nairobi

                        Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

                        8 days agofindojobs.ke
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                        Call Center Qa Releiver At Jiji Kenya

                        Jiji Kenya - Nairobi

                          We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for:Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics...

                          11 days agofindojobs.ke
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                          Arabic Speaking Call Centre Agents At Flexi-Personnel

                          FlexiPersonnel - Nairobi

                            Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.Duties and ResponsibilitiesAssist our client's community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investiga...

                            14 days agofindojobs.ke
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                            Call Center QA Job Jiji - Corporate Staffing Services

                            Jiji - Nairobi

                              Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

                              13 days agocorporatestaffing.co.ke
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                              Call Center Teamleader At Ital Global

                              Ital Global - Nairobi

                                About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                10 days agofindojobs.ke
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                                Customer Experience Lead At Ecosafi

                                Ecosafi - Nairobi

                                  As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

                                  22 hours agofindojobs.ke
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                                  Arabic Speaking Call Centre Agents at Flexi-Personnel

                                  FlexiPersonnel - Nairobi

                                    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

                                    15 days agojobwebkenya.com
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                                    Permalink to Arabic Language Speaking Call Center Agents

                                    Nairobi

                                      Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents. Location: Nairobi Duties and Responsibilities Assist our client s community and help resolve inquiries empathetically, accurately and on time. Make well balanced decisions and personally driven to be an effective advocate for ou...

                                      15 days agojobsinkenya.co.ke
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                                      Customer Experience Lead at Ecosafi

                                      Church World Service - Nairobi

                                        Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

                                        1 day agomyjobmag.com
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                                        Customer Experience Lead at Ecosafi

                                        Ecosafi - Nairobi

                                          Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                                          1 day agojobwebkenya.com
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                                          Call Center Qa - Releiver At Jiji Kenya

                                          Jiji Kenya - Nairobi

                                            We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for: Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metric...

                                            12 days agofindojobs.ke
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                                            Permalink to Call Center Team Leader

                                            Nairobi

                                              Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...

                                              12 days agojobsinkenya.co.ke
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                                              Call Center Teamleader At Ital Global

                                              Ital Global - Nairobi

                                                About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                                11 days agofindojobs.ke
                                                See more details

                                                Call Center QA Releiver at Jiji Kenya

                                                Jiji Kenya - Nairobi

                                                  Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 KSh 50,000/month SUMMARY We re looking for a QA Officer to boost our revenue growth and profitability RESPONSIBILITIES Th...

                                                  13 days agojobwebkenya.com
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