QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...
Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem that of stifling urban congestion and a dearth of quality housing and commercial property in Afric...
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KCB Bank Kenya is currently seeking to employ comp...
UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person s potential is fulfilled. UNFPA expands the possibilities for women and young people to lead healthy and productive lives Job Purpose: The Programme Analyst, Foresight, will contribute to the UNFPA strategic planning areas of work. The incumbent will be responsible f...
Bring your people analytics, social science research and data mining/science skills to a unique team seeking to understand, and shape, the future of the digital workplace.We are interested in technology, of course, but we are also interested in the human mission of enabling the world's brightest and hardest working people to live where they want and work from anywhere.Most of our colleagues could...
The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. SUMMARY Researches and provides business related analyses to...
At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading financial and health insurance company seeks to bring on board an Underwriting Analyst. The role will be responsible for assisting in the risk. Management through assessing the e...
Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It s the only solely corporate bank in Kenya Summary The AML Program Assessment (PA) team acts as the key AML contact for the Treasu...
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES Preparation and review of the...
The University of Cambridge is one of the world s foremost research universities. The University is made up of 31 Colleges and over 150 departments, faculties, schools and other institutions. JOB PURPOSE To lead on the identification and development of new opportunities in a specified region(s), supporting the Cambridge based sales teams to win new business and maximise the value from existing cu...
Design, develop, and maintain data pipelines to collect, process, and organise data from various sourcesBuild information systems and use analytical techniques that enable management to monitor and forecast trends while evaluating risksMeasure the effectiveness of commercial programs and pricing and suggest opportunitiesCreate, optimise and automate ETL processes to ensure the reliability, accura...
Assist in the valuation of Technical Liabilities in GI as delegated every mid-month and end month.Board Reporting Carrying out analysis and compiling board material for Old Mutual GI entities.Computation of Kenya loyalty awards Involved in the setting of parameters and computation of the monthly, quarterly and annual awards.Profitability, Product and Pricing Reviews for both GI and Health As and ...
Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.Onboarding and offboarding of users in systems in line with the ICT policy.Conduct system user trainings and knowledge transfer in collaboration with the business.Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.Analys...
At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...
Invent Consulting Limited a software development company, with antenna offices in Kenya and Rwanda, having projects spanning around the world. We offer enterprise software solutions ranging from ERP applications Summary The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP format. You must al...
How:Be a trusted finance business partner, supporting all activities in scope, on recurring and ad hoc finance topics.Seamless engaging and interacting with finance communities and stakeholders.Add value to organization through providing business insight, understanding the numbers and challenging the status quo.Provide finance skillset in project / ad hoc assignments.Build relationships across mu...
Review of the FCB & PIs AML Program controls and identification of any concerns or weaknesses that may expose Citi to an unacceptable level of AML riskFinalize/Review Periodic Transaction Reports, which includes identifying unusual/suspicious Red Flags, validating Negative Media, and analysing High-risk activity flows.Full ownership of this process from start to finish is expected, including coor...
NGO job opportunities in Kenya. With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000 staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stori...
Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet. Role Purpose Performing Financial Planning & Analysis activities for Business Area East and Southern Africa. Be a trusted partner to the CP Commercial Finance Lead EASA and Finance BP EASA to provide insightful analysis and recommendat...
Who we areOpen Capital aims to transform Africa by advancing African economies and building future generations of business leaders. We are advisors to the most innovative businesses, investors, and donors to drive growth on the continent, structure and invest capital, and enable inclusive, market-based solutions.We're proud of what we've built since we founded Open Capital in 2010, we have comple...
Data Analysis: Collect, analyze, and interpret data to generate insights and recommendations. Utilize tools and techniques to identify trends, patterns, and anomalies.Market Research: Conduct market research and competitor analysis to support strategic decision-making. Stay updated on industry trends, market dynamics, and emerging technologies.Financial Analysis: Assist in budgeting, forecasting,...
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...
With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region Job Summary: Securex Kenya, a leading security solutions provider, is seeking a dynamic and tech-savvy Innovation Analyst to j...