Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Lib...
Job DescriptionJob Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience co...
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible. Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication...
MAIN RESPONSIBILITIES:Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state.Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience.Use Voice of the Customer Program and operational data to gain insig...
Key Responsibilities:Develop and manage a coaching program to prepare executive assistants to work with top-level executives and owners of companies.Lead a team of coaches to deliver exceptional results and help them achieve peak performance.Collaborate with the Chief Learning Officer and Director/VP of Learning Experience to develop learning strategies and implement training programs that will e...
2 Positions at Shalom Hospital Ltd and St. Jairus HospitalJob SummaryResponsible for business development and customer experience activities and overall business growth at the corporate level.JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGERResponsible for business development and marketing activities and 360 customer service across the Single Business Units.Formulate and implement business develo...
Responsible for business development and customer experience activities and overall business growth.
He/She partners closely with internal and external stakeholders to collect feedback & information, create journey maps & standard operating procedures that provide insights to client needs, drive improvement of client experience, and create operational efficiencies. The CX Specialist creates high value journeys and initiatives for our Crew and Clients Experience Journey as they interact with our ...
Job Purpose: To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the ...
He/She partners closely with internal and external stakeholders to collect feedback & information, create journey maps & standard operating procedures that provide insights to client needs, drive improvement of client experience, and create operational efficiencies.The CX Specialist creates high value journeys and initiatives for our Crew and Clients Experience Journey as they interact with our g...
Job Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the o...
NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure ...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose: To be the lead event facilitator and Lead coordinator of the F...
Role ProfileWe are looking to bring onboard a Customer Experience Executive to based in Mombasa, Kenya to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the ...
About Umba Our mission entails providing accessible and cost-effective financial services across Kenya, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Kenya by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Ou...
Create visually appealing designs, including marketing materials, advertisements, brochures, logos, and website graphics.Develop wireframes, mockups, and prototypes to illustrate design concepts and facilitate feedback from stakeholders.Collaborate with other teams to understand project requirements and translate them into compelling visual solutions.Maintain and update the company website, inclu...
Job Summary: Umba is currently in search of a Web Experience Designer to join our team based in our Kilimani Office. The Web Experience Designer is responsible for conceptualizing, designing, and implementing visual solutions for various projects, as well as managing and updating the company's website to ensure its relevance, functionality, and visual appeal using Web flow. This role requires a c...
Job Summary:Umba is currently in search of a Web Experience Designer to join our team based in our Kilimani Office. The Web Experience Designer is responsible for conceptualizing, designing, and implementing visual solutions for various projects, as well as managing and updating the company's website to ensure its relevance, functionality, and visual appeal using Web flow. This role requires a cr...
Job DescriptionReporting to the Head of Conservancy, the responsibilities and essential job functions include but are not limited to the following:Take a lead in organizing guests experiences not limited to guided vehicle, bike rides, walking safaris.Spearhead the guest experiences strategy team and guest experience providing activities around the conservancyTake a lead in designing new activity ...
Acts as a lead on all projects tasked with making complex user experience decisions and assist in the definition and translation of business/functional requirements into user flows and wireframes.Facilitate user experience design thinking sessions to identify business and technical requirements for technology, research and business initiatives to ensure that designs are successfully created and i...
Guest Experience Officer - Naturalist
Job Description Reporting to the Head of Conservancy, the responsibilities and essential job functions include but are not limited to the following: Take a lead in organizing guests experiences not limited to guided vehicle, bike rides, walking safaris. Spearhead the guest experiences strategy team and guest experience providing activities around the conservancy Take a lead in designing new activ...
Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. Job Summary: Umba is currently in search of a Web Experience Designer to join our team based in our Kilimani Office. The Web Experience Designer is responsible for conceptualizing, designing, and implementing visual solutions for various projec...
Customer Support:Provide technical support to customers by troubleshooting system-related issues.Ensure prompt and effective resolution of customer inquiries and concerns. Reporting and Documentation:Prepare reports and documentation on customer feedback and system performance.Maintain detailed records of customer interactions and solutions provided. Customer Data Analysis:Collect and analyze cus...