Agent Manager jobs

Valuing People: Lead, manage and develop people resources to promote technical competence and foster career progression and retention of a "fit for purpose"/ agile workforce for the Operations function: Champion an environment of management excellence and staff well-being through implementation of HR strategy, policies, regulations and rules. Provide proactive solutions and regional expert advice...

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cus...

ChildFund protects children s well-being by strengthening relationships among children, parents, community members, local organizations, teachers and schools, governments and others Summary This position serves as a resource in providing programmatic and administrative support to the Regional Office. This includes organizing travel and meetings, and stewardship of the master confidential files. S...

Finance jobs Nairobi. Organizational Context The Finance Team within the Department of Finance and Support Services (DFSS) is responsible for the corporate, project, and financial services which contribute to the business and operating foundation for the successful delivery of IDLO s strategic plan. It manages the overall financial resources essential for the full implementation of IDLO s program...

To deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi. Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and memorable trip fo...

Department Finance Reports to Executive Director Job titles of persons supervised Finance Officers Finance Assistants Finance Interns and Volunteers Audit function. Banking relationships Investment Relationships 1. JOB SUMMARY PURPOSE The position is responsible in ensuring effective and strategic financial management including planning, budgeting and budget monitoring; accounting and financial t...

UNICEF works in the world s toughest places to reach the most disadvantaged children and adolescents and to protect the rights of every child, everywhere. Across more than 190 countries and territories, we do whatever it takes to help children survive, thrive and fulfill their potential, from early childhood through adolescence. Purpose of the Job The Senior Operations Manager supports the Deputy...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (...

About the roleBURNis looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custo...

IDLO is the only intergovernmental organization exclusively devoted to promoting the rule of law. Governments, multilateral organizations, private foundations and the private sector support our work. We are headquartered in Rome, where we were first founded, and where we continue to enjoy strong support from the Italian government. Summary The Finance Team within the Department of Finance and Sup...

PurposeCHAK is seeking to recruit a dynamic, self-driven HR professional of integrity to the position of HR Manager. The position reports to the General Secretary and is based at CHAK Secretariat in Nairobi. The HR Manager will lead the HR Department and is responsible for human capital management to drive achievement of organizational vision, mission and goals.The job holder will be responsible ...

The Finance Team within the Department of Finance and Support Services (DFSS) is responsible for the corporate, project, and financial services which contribute to the business and operating foundation for the successful delivery of IDLO's strategic plan.It manages the overall financial resources essential for the full implementation of IDLO's programming and corporate activities by providing a r...

JOB DESCRIPTION Job Title: BRANCH MANAGER Reports to: OPERATIONS DIRECTOR Department: CLINICAL OPERATIONS Business Purpose/Objective: Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the ho...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

Job Responsibilities Human Resource Management Strategy, Systems, and Policies Collaborates with senior management to understand the organizations workforce goals and strategy. Lead the process of developing and implementing human resource strategies, policies, and best people management practices in line with CHAK strategy. Lead the development of policies on grading and salary structuring, remu...

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

CHAK s constitution provides for membership to Protestant churches health facilities and community-based health programmes provided their services are not for profit Purpose CHAK is seeking to recruit a dynamic, self-driven HR professional of integrity to the position of HR Manager. The position reports to the General Secretary and is based at CHAK Secretariat in Nairobi. The HR Manager will lead...

Accounting and finance jobs in Kenya. Summary of position The Finance Officer will be responsible for the day-to-day management of the financial transactions and procedures of the organization. S/he will also provide support to the Finance Head of Department & occasional work with & support the Regional Finance Specialist. The Finance officer will work under the guidance and direct supervision of...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fil...

Job DescriptionResponsible for maximizing the hotel's meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in...

Key Responsibilities:Responsible for the secure handling, disbursement, and management of petty cash funds, ensuring adherence to approved procedures.Perform daily reconciliations to verify balances between the petty cash register/system and physical cash, maintaining accurate records.Compile, organize, and maintain signed petty cash vouchers in chronological order for entry into the accounting s...

PRIMARY PURPOSETo deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi.Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and mem...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

Our client is a Technology Training organization based in Nairobi, Kenya. They are seeking a BPO Project Manager to join their growing company. As a Project Manager, you will monitor and supervise your team members and lead them toward achieving our organization s objectives. You will also be responsible for providing guidance, instruction, training, and leadership which is meant to inspire the d...