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Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...

Run the production environment by monitoring availability and taking a holistic view of system health.Implement SRE frameworks and practices within the organization using the systems operations tool chain.Strong familiarity with web servers and load balancing technologies.Operational Excellence ensure systems availability, performance, efficiency, change management, monitoring, emergency response...

You will be part of the firm's Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.Our function advises firm leadership on risks across the lifecyc...

JOB DESCRIPTION Reporting to the Engineering Lead Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels. RESPONSIBI...

Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. Developing and executing automation scripts and maintenance jobs. Developing automation around monitorin...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

IT Job Vacancies In Nairobi Kenya Job Description Reporting to Service Reliability Engineering Lead Systems Engineering. The Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security and capacity planning. In addition, this role will be response for: Responsibilities Qualifications Read>5...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Engineering Lead Service Availability, the po...

IT Jobs In Kenya Job Description Reporting to the Engineering Lead Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available cha...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy be...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagem...

Morison Engineering Limited (MEL) is a leading supplier of engineering products in the region. Atlas Fire Security a Division of Morison Engineering Ltd has been in existence for close to three decades and is synonymous with fire fighting equipment in many Kenyan businesses and residences Summary The for more than 40 years, been involved in the supply of fire, engineering and safety solutions to ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and te...

Job Purpose:To carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes.To prepare and facilitate all solar installations, service contracts, call outs and trouble shooting.Key Responsibilities:Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.Receive and record items broug...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: To carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes. To prepare and facilitate all solar installations, service contracts, call outs and trouble shooting. Key Responsibilities: Assist...

Job Description Job Purpose: To carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes. To prepare and facilitate all solar installations, service contracts, call outs and trouble shooting. Key Responsibilities: Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose. Receive a...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965 The Role Specifically, the successful jobholder will be required to: Design maintenance strategies, procedures and methods including pl...

Sales jobs in Nairobi. Gross Salary: 40-50k plus Commission, Our client offers online courses. They are looking to hire a Sales Representative who will be responsible for generating revenue through sales and lead generation Key Responsibilities: Lead generation and working with the leads that we have in the database: through various channels such as cold calling, email outreach, social media, and...

The RoleSpecifically, the successful jobholder will be required to:Design maintenance strategies, procedures and methods including planning and undertaking scheduled maintenance to minimize unpredicted breakdowns, assess and analyze repair and breakdown costs and recommend equipment upgrading or replacement.Manage and oversee routine scheduled maintenance work and respond to equipment faults whil...

Engineering Jobs in Kenya The Role Specifically, the successful jobholder will be required to: Desired Skills and Experience Read>>>5 Things Nobody Will Ever Tell You About Career Growth How To Apply If you are confident that you fit the role and person profile and you are keen to add value to your career, please forward...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Serve food and drinks to customers in a courteous manner