•Staff and unions are genuinely appreciative of employers who have taken steps to protect their health and income during these difficult times
•When you ask the three golden questions - what should we do more of, less of, or stop doing - you garner a wealth of actionable information
At work, there’s an unexpected dividend from the current pandemic. Bosses and workers are talking. Forced together to seek solutions to daily issues they’ve never faced before.
We’re busy conducting employee engagement surveys, as prudent leadrs check the pulse of the workforce more frequently than ever before. For some companies, investing in clever and capable employee engagement apps like www.staffbase.com or www.snapcomms.com before the current crisis have made this easier. When you are ‘always on ’with your workforce you build a dynamic internal discussion - conditioning people to respond more openly to specific enquiries when you need them to.
Engagement apps provide a better solution to employee communications than having Whatsapp groups - breeding grounds for miscommunication and indeed unrest. With an app the messaging is primarily one-way, but you can then decide how best to solicit responses. Single questions, quizzes, mini-surveys and compliance checking (where the employee has to confirm they have read and understood the message).
Another unexpected dividend comes in the nature of the responses we are seeing. Staff and unions are genuinely appreciative of employers who have taken steps to protect their health and income during these difficult times. Pragmatic about just how well and how long businesses in distress can cushion their staff. We are seeing some sensible, open feedback.
We’re also gathering ideas for creating more productive workplaces in future. There’s a great deal of candour about how unproductive traditional workplaces and their habits can be. I’ve noted the wonderful term ‘presenteeism’ being used to describe cultures where the primary expectation is for staff to just be around, regardless of contribution.
When you ask the three golden questions - what should we do more of, less of, or stop doing - you garner a wealth of actionable information. Ten years ago, employee research (often foolishly named staff satisfaction surveys) usually produced a long list of complaints about wages, benefits and allowances. These were reviewed at senior executive level - often with much eye rolling and snorting - before being returned to the poor old HR department for (in)action.
These days, many employees are helping to change the discussion by prioritising the need for recognition over reward. The importance of being able to speak up and make a contribution to the business, rather than mutely carrying out the stream of directives issued from above.
They are also more open about the ability and impartiality of the supervisors and managers placed over them. Staff today are far less willing to put up with discrimination of any kind. Expect some forthright conversations in the coming years - organisations will be all the better for it.
Chris Harrison leads The Brand Inside