Customer Service Manager jobs

Customer Service Manager

PURPOSE: We are seeking a highly motivated and detail-oriented individual to join our team as a Manager, Intermediary Management. The successful candidate will be responsible for supervision and coordination of all aspects of the Retail Life intermediary management activities, ensuring accuracy and compliance with all applicable laws and regulations countrywide. KEY PRIMARY RESPONSIBILITIES: Tech...

Job Purpose StatementAssistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk.The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated.Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Outpu...

Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

PURPOSE: We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist Learning & Development. The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically ...

The positionThe Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by a...

PURPOSE:We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist Learning & Development. The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically a...

Tasks Develop and maintain sales materials and current product knowledge.Establish, manage, and maintain current client and potential client relationships.Prepare action plans and schedules to increase business activities in the assigned territory.Identify sales prospects and contact these and other accounts as assigned.Align and complement market activities together with existing Area Sales/Serv...

PURPOSE: The vendor Manager will be responsible for executing the vendor/supplier relationships required to deliver, manage, and implement, commercial procurement strategies across the organization to deliver optimal value for money to meet the internal business needs KEY PRIMARY RESPONSIBILITIES: Manage sourcing strategy and define sourcing recommendations that support business goals, in collabo...

YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

Founded in 2014, Crestwood Marketing and Communication is an integrated marketing communications Agency that elevates brands above their competition, delivering marketing and PR services that improve sales, increase brand awareness and grow organizations. Providing the best talent to service clients, from startups to blue-chip organizations and government entities, Crestwood Communication deliver...

Job Purpose:The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while prospecting and developing new modern trade accounts with a focus on building long term customer relationships and increasing sales revenue.Key Responsibilities:Achie...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Job Purpose: The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while pro...

Job Description Job Purpose: The job holder will be responsible for achieving modern trade sales volume and value targets, driving market share, activation of accounts and channel development as well as managing and servicing existing branches while prospecting and developing new modern trade accounts with a focus on building long term customer relationships and increasing sales revenue. Key Resp...

Job Description Are you someone with a passion for excellence and a flair for exceptional hospitality?Novotel Nairobi Westlands invites you to elevate your career journey by gaining experience with us.As the new Bar Manager you will: Be part of our pre-opening team in this amazing project from the very beginning, with opportunity to use your experience and skills and also gain new one.Recruit, ma...

YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

Company DescriptionJoin us at Accor, where life pulses with passion!?As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challengi...

Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. Opticom (K) Limited is a wholly owned subsidiary of Optimum Group Partnerships incorporated in the United Kingdom. For more than 1...

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.We support them to build networks and explore creative ideas, to learn English, to get a high-quality...

Key Responsibilities Oversee the underwriting process flows to ensure efficiency as per the company underwriting procedures manual. Oversee the business document management process to ensure proper storage and easy retrieval of underwriting documents. Prepare competitive quotations for both new and renewal businesses and dispatch the same within the recommended TAT s Supervise, train and mentor u...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

JOB PURPOSE STATEMENTTo drive Diaspora Banking Customer acquisition, satisfaction, growth and retention through regular and well-planned engagement activities such as marketing and selling Retail Banking products to existing and potential diaspora customers.To Provide personalized, prompt and efficient customer services to these customers whilst managing and controlling the operations of their ac...

Job Description Assist to streamline the security program to safeguard the property. To safeguard guests, visitors, employees and the property when in the premises. Analyze the various problems confronting the Security Department & develop solutions. Design & develop techniques to prevent or minimize waste, theft or pilferage. Adhere to the Standard Operating Procedures & ensure the same by the s...

Customer Service Manager - Kenya