Head of customer service jobs

DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the country. Join us now...

JOB PURPOSEUnilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are passionate about being responsible for managing distributors profitability within a defined territory to achieve sales and coverage targets, then this role is just for you!WHAT WILL YOUR MAIN RESPONSIBILITIES BEDetermine infrastructural re...

DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the country. Join us now...

Job Description DHL Global Forwarding Kenya has an opening for a Head of Ocean Freight where you will manage, control and develop the Ocean Freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources and achieving EAC targets for OFR as per budgets in the coun...

Key roles and responsibilitiesSupport the Bank's profitability and efficient debt recovery by aiding legal processes, negotiating with debtors, reviewing securities, managing legal costs, and expediting court case resolutions.Drive customer satisfaction by adhering to Service Level Agreements, provide timely feedback, and ensure compliance with consumer data protection principles.Review and draft...

Job DescriptionBusiness PerformancePut in place strategy and annually approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability. Utilize the customer segmentation to drive growth and sustainability of financials and revenues in conjunction with Head of Commercial Banking. Prepare and deliver on approved budgets...

Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

Job Purpose StatementAssistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk.The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated.Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Outpu...

Mission Statement for the Role:To drive operational excellence and strategic growth within our sales division, empowering our team to deliver exceptional productivity and expand our market presence. Through innovation, collaboration, and customer-centric practices, we aim to maximize revenue, optimize efficiency, and solidify our position as a leading provider of internet services in Kenya.Overal...

Mission Statement for the Role: To drive operational excellence and strategic growth within our sales division, empowering our team to deliver exceptional productivity and expand our market presence. Through innovation, collaboration, and customer-centric practices, we aim to maximize revenue, optimize efficiency, and solidify our position as a leading provider of internet services in Kenya. Over...

Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position. The Customer Experience Officer position will be located at the Company s Head Office. The role reports to the Deputy Manager- Customer Experie...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

JOB PURPOSE STATEMENT The Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how...

Job Description JOB PURPOSE STATEMENT The Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your unde...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range ...

JOB PURPOSE STATEMENTThe Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how ...

VACANCY: Head of Seller Operations LOCATION: Nairobi STARTING DATE: IMMEDIATELY Who are we? Kilimall is Kenya's leading online shopping mall. It was launched in July 2014 with the mission of becoming the No.1 E-commerce platform in Africa. Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels o...

About the roleThe Deputy Head of Sales has the primary responsibility of defining and driving the implementation of the set sales strategy. This role is suitable for an individual who has a passion for data analysis, takes ownership and has creative and innovative ways of looking at sales and how to drive team performance. The role will require a high frequency of travel to the field to monitor m...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...

Job DescriptionJob Purpose:The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Large Local Corporates OR Public Sector Customers via effective Business Development & Risk Management at an individual and team level.Customer Sales and service: 45%Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.Identify t...

Job Purpose:The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Large Local Corporates OR Public Sector Customers via effective Business Development & Risk Management at an individual and team level.Customer Sales and service: 45%Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.Identify the opportunity ...

DHL Global Forwarding Kenya has an opening for a LCL Business Development Specialist where you will execute procedures in the administration of the LCL Development process from end to end. Join us now in connecting people and improving lives. In this LCL Business Development Specialist position You will be the LCL product expert to support the business with sales/contracting/proposals best practi...

Job Description DHL Global Forwarding Kenya has an opening for a LCL Business Development Specialist where you will execute procedures in the administration of the LCL Development process from end to end. Join us now in connecting people and improving lives. In this LCL Business Development Specialist position You will be the LCL product expert to support the business with sales/contracting/propo...

About the roleThe Deputy Head of Sales has the primary responsibility of defining and driving the implementation of the set sales strategy. This role is suitable for an individual who has a passion for data analysis, takes ownership and has creative and innovative ways of looking at sales and how to drive team performance. The role will require a high frequency of travel to the field to monitor m...