Saturday, Jan 31st 2015

Safaricom changes top management structure

Saturday, March 12, 2011 - 00:00 -- BY JAMES MBUGUA
Bob Collymore
Bob Collymore

Safaricom CEO Bob Collymore has moved to shake up his top
management and introduce a leaner and more efficient managerial structure.

Several departments that are currently headed by chief
officers have been consolidated and will now be headed by a director who
reports to the CEO.

Effectively, some chief officers will have to take a less
prominent role if they wish to remain at Safaricom sources told the Star yesterday. In a communication to staff on Thursday, Collymore unveiled
the new organizational structure that now sets the stage for interesting
positioning amongst chief officers and top managers as they seek to head the
newly created departments. “I believe that it will
facilitate our determination to commit more fully to our customers, eliminate
unnecessary duplication and by decentralizing decisions, it will also
facilitate our values of speed, simplicity and trust,” Collymore said of the

The structure first divides
Safaricom into four profit centered divisions and six business support
departments as well as a personal assistant to the CEO.

The move reduces the number of
people reporting directly to the CEO to seven directors, two general managers,
an executive business analyst/project management officer and the PA.

Anxious Chief Officers who previously
headed the thirteen previous divisions and top managers are said to be applying
for the newly-created positions which are expected to be filled in the next two
weeks. “We have just created the
positions, we have not filled them,” Collymore told the Star when contacted for

However, speculation is already rife as to which managers will
end up reporting to their colleagues with up to three chief officers finding
themselves in one division.

Finance, headed by Chris Tiffin has been consolidated with
Investor Relations and Procurement headed by Les Baillie and Francis Murabula.

The powerful Technical department headed by John Barorot that
oversees all Safaricom engineers now becomes Technical/IT merging with Chief
Information Officer Robert Mugo’s office.

Marketing, headed by Wangari Murugu merges with Pauline Warui’s
Customer Care but Communications has been hived off marketing and combined with
legal and external affairs currently headed by Claire Ruto.

The director of resources will oversee human resource, facility
and security while risk management remains as is. M-PESA will stand alone under a director of financial

There will be two general managers; consumer business and
enterprise business while strategy may now fall under the executive business analyst.