Support Analyst jobs

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Job Description Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner. Collaborate with team members and escalate complex issues as necessary. Maintain accurate records of reported issues, resolutions, and troubleshooting steps. Prepare reports on support activities and performance metrics as required. Clearly communicate technical s...

Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years' experience.The Technical Support Analyst will provide essential support to our partners' business operations, ensuring t...

Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.Collaborate with team members and escalate complex issues as necessary.Maintain accurate records of reported issues, resolutions, and troubleshooting steps.Prepare reports on support activities and performance metrics as required.Clearly communicate technical solutions and instruc...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of Technical Support ...

JOB PURPOSEReporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, sys...

Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system. Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operatio...

JOB PURPOSE Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, sy...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi JOB PURPOSE Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-...

IT vacancies in Kenya. Enabling Qapital Ltd. (EQ) is a FINMA-regulated leading Impact Asset Manager dedicated to a world where investments provide a financial and social return.Following the objective of having a positive economic, social, and environmental impact, EQ currently manages USD 700M in Assets within Microfinance and Access to Energy / Clean Cooking. Our team, which includes over 55 me...

KEY RESPONSIBILITIESLead requirements elicitation, analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable. Document business, technical requirements, and functional specifications as per set standards and transfer the same knowledge to the development team. Review and validate...

JOB PROFILE Business Analyst Role Overview Our client is a leading IT Solutions & Services organization that has implemented 500 projects in diverse markets such as government, enterprises, and small businesses across multiple geographies in the world. For two decades, the organization has strengthened its family and expanded from 3 to 1300 employees. The organization's Kenyan Office seeks to rec...

Work with vendors to support the DLP technology (troubleshooting, upgrades, etc.) Administration of the DLP tools which includes configuring policies, upgrading and patching, etc. Monitor alerts generated from the DLP systems and other technologies Understand and follow the incident response process through event escalations Respond to escalations by the Incident Response Team Follow processes to...

Communication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.Implement effective communication initiatives to foster strong engagement and connection with the riders' community.Courier Relations and AdvocacyBecome the trusted represent...

CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets. Summary CrossBoundary Access is recruiting a full-time Portfolio and Investment Analyst to support its investment and operational processes. The ideal candidate will be an essential part of our dynamic team, providing expert...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed de...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advise and support in the generation and provision of reliable business intelligence to support key deliverables and informed d...

About the role:The role is part of SC Johnson's global Manufacturing Finance organization and closely collaborates with the Associate Manager, Operations Cost Accounting based in Nairobi, Kenya. The candidate is responsible for P&L budgeting, forecasting of plant expenses and related absorption and capacity analysis. Perform thorough diagnostics and monitoring to assist Nairobi site in determinin...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Summary As a Total Rewards Analyst, you will lead and implement projects in the development and delivery of rewards programs ensuring alignment to the Total...

Job SummaryTo support collections & recoveries teams in data collation, presentation, reporting and dissemination, trend analyses to aid effective understanding of the portfolio for timely decision making and designing of the interventions. The role is responsible for periodic circulation of independent and objective productivity reports for collections & recoveries staff and also other stakehold...

Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.THE JOURNEYCommunication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managin...

Key Responsibilities:As a Total Rewards Analyst, you will lead and implement projects in the development and delivery of rewards programs ensuring alignment to the Total Rewards philosophy and principles. Provides analysis and solutions to business problems related to Total Rewards. Drives change based on findings and recommendations across partnership entities. Responsible for comprehensive comp...

KEY RESPONSIBILITIES Lead requirements elicitation, analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable. Document business, technical requirements, and functional specifications as per set standards and transfer the same knowledge to the development team. Review and validat...