Service Support Manager jobs

Job Purpose StatementThis is an ICT Analyst role whose purpose is to provide effective and efficient support and system administration to systems. This includes but not limited Mobile Banking, Internet Banking, Mobile Money Payment systems, Bill Payment Systems etc.Key Accountabilities (Duties and Responsibilities)% Weighting Perspective (to add up to 100%) OutputApplication Development (30%)Prov...

Key Accountabilities (Duties and Responsibilities) % Weighting Perspective (to add up to 100%) OutputApplication Development (30%)Provide Second and third Level technical & application Support for Mobile, MPESA and Internet Banking products family of systems and supporting environments Facilitate Digital Channels application performance tuning, application upgrades, documentation of procedures an...

Job Purpose StatementThis is an ICT Analyst role whose purpose is to provide effective and efficient support and system administration to systems. This includes but not limited Mobile Banking, Internet Banking, Mobile Money Payment systems, Bill Payment Systems etc.Key Accountabilities (Duties and Responsibilities) % Weighting Perspective (to add up to 100%) OutputApplication Development (30%)Pro...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job Description Manage a team of IT professionals responsible for providing technical support for business-critical applications, IT infrastructure components, and Fintech services. Ensure timely resolution of issues and incidents related to Linux, Data warehousing, Oracle, Storage systems, OBM/Cloudwatch, AWS, Virtualization, Networking, Backup, SQL, MySQL, Firewall, and Network Security. Collab...

Role Overview SummaryThe role holder will develop and design effective learning and development solutions for VSO.You will also work with strategic leaders across VSO to implement the effective learning pathways.Ideal Applicant SummaryWe are seeking a seasoned learning management expert with a proven track record of working within global organisations. As a Global Learning Manager at VSO, you wil...

Voluntary Service Overseas (VSO) is an international development charity 1 with a vision for a world without poverty and a mission to bring people together to fight poverty . VSO recruits professionals to work as volunteers, living and working alongside local populations in developing countries. Role Overview Summary The role holder will develop and design effective learning and development solut...

Duties and ResponsibilitiesOversee the maintenance and support of the organization's IT infrastructure, including servers, networks, and telecommunications systems.Ensure the reliability, security, and scalability of IT systems and infrastructure.Manage system upgrades, backups, and disaster recovery planning.Recruit, train, and manage a team of IT professionals.Delegate tasks and responsibilitie...

Procept is recruiting for the role of IT Support Manager, seeking an experienced professional with expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy. The ideal candidate should have a strong understanding of Agile methodologies and should be ITTL Certified, Fintech Awareness, and a minimum of 5 years of IT support experience.The IT Support Manager ...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

Regulatory Compliance (40%)Review reports daily, weekly, monthly and quarterly fund manager/custodian reports to ensure compliance with the Collective Investment Scheme regulations, Respective constitutive documents, Regulatory Guidelines and the Banks Policies & ProceduresEnsure proper KYC for new client onboarding and lodged safely with the BankInitiate and Escalate any non-compliance issues wi...

At Scania, we offer the market sustainable transport solutions and services to maximize the uptime of our customers vehicles and their business returns.In line with this, we have an exciting opportunity for a Finance Manager who will be responsible for managing the overall finance and accounting functions within Scania East Africa (Kenya). Job Summary: The Finance Manager will be responsible for ...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Job Summary:The Retail Support Manager will be responsible for coordinating and supporting sales activities for both vehicles and services. This will be achieved by leveraging on various channels such as our digital and CRM platforms, and utilizing market intelligence and online inquiries to attain pre-qualified leads which can be converted into sales opportunities, and ensuring database integrit...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

Job Ref. No: JHIL118Role PurposeThe job holder will be responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes, and handling of related queries on from clients and intermediaries on existing schemes. Providing dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention by meeting set s...

Job Purpose StatementThe job involves overall monitoring of the operational risk and compliance function of the Trustee Services. The role holder will be responsible for ensuring regulatory compliance of the business. This will include ensuring that the two products under Trustee services- REITs and Unit Trusts-have the highest degree of compliance with the Banks policies as well as the regulatio...

Scania is a leading supplier of solutions and services for sustainable transport, as well as engines for industrial applications and power generation. Scania East Africa is the regional distributor for Scania products and services, and serves Kenya, Tanzania, Uganda and Rwanda. Job Summary: The Retail Support Manager will be responsible for coordinating and supporting sales activities for both ve...

Responsible for the collection and funneling of partnerships and new ventures pitches from internal & external stakeholders; concepts & Ideas collection from customers, employees & partners across the group through both virtual and physical channels. Provide an open web portal for acceptance of innovation suggestions and formal submission of innovation pitches by customers and partners.Responsibl...

Job Description Main purpose of the job The holder of this position will support the department in growing their business and managing the on-going assignments to a logical conclusion; provide outstanding value to clients and the Firm; develop high-performing people and teams, leading big teams and supporting them to make an impact that matters; and setting the direction in line with the Firm's s...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL118 Role Purpose The job holder will be responsible for timely set-...

Job Description Main purpose of the job The holder of this position will support the department in growing their business and managing the on-going assignments to a logical conclusion; provide outstanding value to clients and the Firm; develop high-performing people and teams, leading big teams and supporting them to make an impact that matters; and setting the direction in line with the Firm s s...

Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a no...

KEY RESPONSIBILITIES Responsible for the collection and funneling of partnerships and new ventures pitches from internal & external stakeholders; concepts & Ideas collection from customers, employees & partners across the group through both virtual and physical channels. Provide an open web portal for acceptance of innovation suggestions and formal submission of innovation pitches by customers an...