Quality Assurance Analyst jobs

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...

Main accountabilities and approximate time splitAccountability: Development of Risk Management Models (25%)Design and development of effective credit risk management models for the mobile lending product.Design and development of application and behavioural scorecards for different products/markets portfolio.Definition of a credit strategy for each portfolio to optimize portfolio profitability.Co...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: The role holder will be responsible for overseeing the security awareness and education program in the Bank to ensure the employees understand security requirem...

Collaboratewith stakeholders to identify opportunities for leveraging data to drivebusiness solutions. Identifyand evaluate new data sources to enhance analytical capabilities. Analyseenterprise databases to streamline product development, marketing strategies,and operational efficiencies. Developand apply data models and algorithms to extract meaningful insights. Utilizepredictive modelling to e...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

Job SummaryTo effectively support the in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections, and recovery. This also includes ensuring successful score card deployment, implementation, and performance tracking, building, and tracking test cases, Sampling responsibility to ensure credit quality is mai...

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

JOB PURPOSE STATEMENTThe Business Analyst will be responsible for applying business analysis tasks and techniques used to work as a liaison among stakeholders in the Business Units in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achieve their goals.The role is responsible for carrying out business analysis tasks...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To effectively support the in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, cu...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

Support the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet changing negotiation...

ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management ("ICM") organization. The IRAU's mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory's (BCMA) shared commitment to ensuring the safety and soundness of wholesale lending across ICG.ICG Risk Analysis Credi...

Key Responsibilities:Assess the credit and financial strength of Citi's Public Sector, and Financial Institutions Clients by performing fundamental credit analysis of counterparties using both quantitative and qualitative factorsComplete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi's Counterparties based on independent assessment and judgement completed on the due diligen...

Project Summary: The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by USAID/Bureau for Humanitarian Assistance (BHA)/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to indepen...

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia s access to independent, ver...

KEY RESPONSIBILITIES: NOT MORE THAN 10 OF THE MOST TYPICALLead the development, customization, deployment, and maintenance of the reliable and scalable test automation frameworks for all systems and applications.Perform Unit Testing, API Testing, Integration Testing, system testing and automated regression testing and collaborate with developers to conduct end-to-end defect analysis and resolutio...

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia's access to independent, ver...

ResponsibilitiesSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet chan...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technology. Our strength is in collectively providing integrated services-delivering the best solutions to meet our clients needs. About Job The USAID/Somalia Monitoring Learni...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES: NOT MORE THAN 10 OF THE MOST...