Patient Experience Manager jobs in Nairobi

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments , complaints management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call center...

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments '', complaints ' management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call ce...

S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGERPurpose of the Job:Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction.Responsibilities:Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation ...

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider. S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER ...

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare a strategy that aims to fit the right treatment to each patient in the best way possible. The Position Roche Kenya Ltd is looking for a Country Tax Manager...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

Job Purpose/ObjectiveUnder the mentorship of the Finance Coordinator, The Finance Manager-Budget & Reporting will handle the day-to-day budget and grants management function.The Finance Manager will always make sure that all issues relating to Budgets & Reporting are immediately attended to and that the donor budgets are prepared in accordance with IRC and the donor's requirements and are submitt...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Job Purpose/Objective Under the mentorship of the Finance Coordinator, The Finance Manager-Budget & Reporting will handle the day-to-day budget and grants management function. The Finance Manager will always make sure that all issues relating to Budgets & Reporting are immediately...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.Job Purpose/Objective: The Finance Manager Partnership will provide support to IRC programs implemented through partnership in Kenya. The position is primarily responsible for providing oversight and day-to-day financial management of the IRC s Kenya partner portfolio, in very clos...

The International Rescue Committee (IRC) responds to the world s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countrie...

About the roleThe Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous imp...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as 'the be...

Customer service jobs in Kenya. About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements ...

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $24 billion and approximately 70,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to ma...

The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. The position The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

IntroductionAga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.The Aga ...

Job Description Job Summary The position holder is responsible of overseeing smooth, effective and efficient operation of medical centres. Responsibilities Administrative Duties: Ensure the Medical Centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to...

The positionThe Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by a...

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80 Medical Centres. Job Summary The position holder is responsible of overseeing smooth, effective and efficient operation of medical centres. Responsibilities Administrativ...

JOB DESCRIPTION Job Title: IT Manager Reports to: Chief Operations Officer Department: ICT About Jacaranda Maternity Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable...

As the Insurance Manager at My 1Health, you will lead the strategic expansion of our insurance partnerships across Africa, focusing on enhancing our global network of healthcare providers to support international medical treatments for policyholders. This role is pivotal in building relationships with insurance companies both locally and internationally, ensuring that partnerships are both strate...

The Data Manager will be responsible for communicating with program staff and partners to ensure that data is collected and submitted according to institutional requirements. This will require regular communication, reminders, training, and support with global staff. Much of Conservation International's site-level data is captured via GIS shapefiles, and as such, the Data Manager should have know...

Responsibilities:Complete head to toe assessment and re-assessment of patients to identify their care needs.Asses and systematically collects any data related to patient health status and works in collaboration with the care team to develop the plan of care.Executes nursing interventions by collaborating with the multidisciplinary team incorporating appropriate standards of care, practice and pat...