Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...
As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...
Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...
Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...
Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candid...
Purpose for the JobThe CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candida...
Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unri...
Responsible for business development and marketing activities and 360 customer service across the Single Business Units. Formulate and implement business development strategy and marketing plans for Shalom Hospital Limited. Intelligence gathering and research on customers, competitors. Handling business inquiries and generating leads for business closure Innovation and developing new revenue stre...
Responsibilities:Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.Promptly respond to enquiries from a...
Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. Responsibilities: Provide professional advice to clients about the company s services, ensuring that clients are fully informed about the company s value propositions. Actively listen t...
Job SummaryThe Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter.Key ResponsibilitiesContinually update the customer profile so that Liber...
We are a premier 160-bed Hospital, Strategically Located Opposite Kisumu Airport along the Kisumu Busia Highway. We are seeking to recruit a self-driven and results-oriented individual for the above role. JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGER Responsible for business development and marketing activities and 360 customer service. Formulate and implement business development strategy and...
Responsible for business development and customer experience activities and overall business growth at the corporate level.
Job Experience and Skills Required:Bachelor degree in Finance or accounts or business related from a recognized institution.Be a CPA finalist and a Member of ICPAK.Five (5) years' of relevant experience.
Network Recruitment is a leading specialist recruitment agency and your first port of call for permanent and contract Finance jobs, IT jobs as well as Engineering jobs Job Experience and Skills Required: Bachelor degree in Finance or accounts or business related from a recognized institution. Be a CPA finalist and a Member of ICPAK. Five (5) years of relevant experience. Don't Keep Share!:WhatsAp...
Network Recruitment is a leading specialist recruitment agency and your first port of call for permanent and contract Finance jobs, IT jobs as well as Engineering jobs. Established in 1987, Network Recruitment has offered outstanding recruitment solutions to both clients and candidates for 25 years, living up to their credo of "Developing Relationships, Delivering Results."†The business special...
Are you an operation graduate ready to venture into the operational space and passionate about logistics operations in a busy environment that offer required solutions to the team and entire business operations in an efficient and effective manner? We are looking for someone with entry-level experience in logistics operations to support and grow with the operation. This role typically involves ro...
JOB PURPOSEThe incumbent will safely, timely and legally operate University vehicles while driving to and from a designated destination. Provide transportation services for the Chief Executive Officer, University employees, students, and visitors including special events and park-and-ride operations, ensuring transportation system and passenger safety.KEY DUTIES AND RESPONSIBILITIESComply with an...
JOB GRADE EACC 8 (1 POST), REF: EACC/IA/RMOII/14 Reporting to the Deputy Director Internal Audit and Risk Management, the jobholder is responsible for participating in Enterprise Risk Management (ERM) activities through development of ERM policy and day-to-day ERM activities in the Commission. Duties and Responsibilities: Implementing the Enterprise Risk Management charter and procedures. Prepari...
Job Description KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of editing styles and guide to ensure consistency and quality of publication. Participate in the development of an annual calendar and carry out Monthly review of the themes and cover persona...
The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of e...
Manager, Financial Fitness Academy & Client Experience
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible. Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication...
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