To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution to client and st...
Legal Advisor, Litigation and Group Functions
Head, Client Experience
Job Description To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution ...
Job DescriptionTo proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperienc...
Job DescriptionTo proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperienc...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Summary A 24/7 inbound and outbound Voice Branch role tasked with timely re...
Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...
Job DescriptionThe role holder will be tasked to ensure accurate and timely processing of employees payroll (Local & expatriate payrolls) , payroll reconciliations , ensure compliance with relevant laws and regulations, people risk management , payroll reporting and maintaining payroll records.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Commerce, Finance, ...
Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...
Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...
Job DescriptionThe role holder will be tasked to assess and evaluate lending applications for clients based on sound credit risk and affordability assessments, financial principles and credit policies which will manage growth of the asset book of the bank with a view of minimising losses and mitigating credit risks. This may include a variety of lending products dependant on the client and segmen...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Summary The role holder will be tasked to ensure accurate and timely proce...
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. DUTIES & RESPONSIBILITIES: Operational Duties Logs on the Logis system to register for attendance as per set standard operating procedures. Checks tasks for delivery and collections that needs to be done on dai...
Senior Manager, Specialized Units Operations
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. DUTIES & RESPONSIBILITIES: Operational Duties Logs on the logis system to register for attendance as per set standard operating procedures. Checks tasks for delivery and collections that needs to be done on dai...
Job Description The role holder will be tasked to ensure accurate and timely processing of employees payroll (Local & expatriate payrolls) , payroll reconciliations , ensure compliance with relevant laws and regulations, people risk management , payroll reporting and maintaining payroll records. Minimum Qualifications Type of Qualification: First Degree Field of Study: Commerce, Finance, Human Re...
Receive and analyze laboratory specimens.Maintain appropriate internal controls in the laboratory to ensure validity of reports.Manage routine and planned preventive maintenance of equipmentPerform tests with maximum efficiency ensuring maximum utilization of reagents and time following laid down standard operating procedures.Communicate urgent/critical/abnormal test results within recommended pe...
Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operations throughout Kenya, and by 2002 is was o...
RESPONSIBILITIES:SALESParts in accordance with standard operating proceduresTo standard operating procedures and matrix reportsTo in branch customers and process orders timeouslyAll sales and GP targets to budgetCustomer coverage targetsTo discount parametresADMINISTRATIONThat all parts are charged when issuedAll returns not invoice and ensure credit notes are issued timeously.That all communicat...
Policy Analysis & ResearchCollaborate closely with the Policy Research and Advocacy Manager to ensure an unparalleled level of understanding and expertise in the designated area of work, leading the dissemination of viewpoints to key stakeholders, governments, media, and other organizations at various forums. Produce exceptionally high-quality analytical and research outputs that profoundly shape...
Global program clinical quality assurance and client centered strategySet global standards for optometrists and other clinical staff as well as support the development and roll out of standard operating procedures and trainings for channels without clinical staff like the pharmacy channel and Reading Glasses for Improved Livelihoods, based on the Assisted TechnologySupport the development and imp...
SHL/HRD/03/03/24: LABORATORY TECHNOLOGISTPurpose of the Job:The overall purpose is to carry out diagnostic tests in line with established protocols in order to facilitate clinicians to make proper diagnosis and provide appropriate treatment.Responsibilities:Receive and analyze laboratory specimens.Maintain appropriate internal controls in the laboratory to ensure validity of reports.Manage routin...
Location: Kenya Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Technician. JOB PURPOSEThe Technician will play a critical role in ensuring that the motorbikes are well diagnosed, serviced, repaired, and maintained in the warehouses and service centers. You wi...