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Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participate in provision of services undertaken at the call centre ensuring proper coverage. Detailed Client information captured in the call Centre database. Monthly agent activity and output...

Nursing jobs in Kenya. We are seeking to hire a Contact Center Nurse for maternity cover, who will report to the Call Center Coordinator.The main purpose of this position is to contribute to the executions of MSK call Centre s overall digital strategy by continuously communicating and engaging with our clients and other stakeholders through various communication channels for information dissemina...

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Key Responsibilities Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participa...

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers. We work across various domains. Early specialisa...

Under the supervision of the Conference Centre Manager, the Operations Coordinator shall be responsible for Fixed Assets Management, Logistics and Fleet Management, Security Management, Swimming Pool, and Gardens Management.Operations Coordinator BTL CICC 2024 Key Responsibilities: Inspect the Centre regularly to ensure it meets safety standards. Arrange for routine maintenance in hotel rooms, lo...

GENERALIUCN puts at the disposal of the Caterer, basic kitchen facilities at its offices at Wasaa Conservation Centre, Mukoma Road off Magadi Road and the canteen area for free in the condition they are in at the time of signing an agreement. An updated inventory will be signed by both party as part of the agreement.IUCN is currently sourcing for a credible catering service provider to offer cate...

Twiga is a mobile-based supply platform for Africa s retail outlets, kiosks, and markets stalls. Key Responsibilities Customers Engage customers on inbound and outbound calling to understand their needs and business drivers Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products Inform and guide the customers to re...

Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client support on Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet global standards which should include but not be limited to workspace for call center agents, with worksta...

Customer Service Jobs In Kenya. Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance directly to individuals through employers and intermediaries.Cigna s mission is to improve the health, well-being and peace of mind of those we serve.Our people make all the difference in our su...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client sup...

This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.Qualifications Dipl...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Duties and responsibilities CIFOR seeks expressions of interest from qualified consultancy candidates in the following specializations: Environmental Economics...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals. Key Responsibilities. Customer Service Ensure all test candidates receive exemplary customer experience a...

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.Key Responsibilities.Customer ServiceEnsure all test candidates receive exemplary customer experience at e...

Job Overview We are seeking a dedicated computer technician to join our company. You will use your experience to collaborate with our team in repairing and maintaining computers, PCs, phones, tablets, and other related devices and peripherals. Must have Must have experience dealing with Hardware issues (diagnosis and repair), assembly, and disassembly of small electronics products, and must have ...

Service Planning and Delivery:Plan and coordinate all repair, installation, and modification services within the data centre facilities.Ensure timely and efficient execution of service activities to minimize downtime and maximize operational efficiency.Oversee both self-delivery and contractor activity on site, ensuring compliance with safety regulations and company standards.Technical Expertise:...

Job Description Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of business growth and development strategies at the unit level. The job holder is expected to aggressively drive the center growth and profitability targets by identifying, developing and maintaining profi...

Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification At least two (2) years workin...

Description Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of business growth and development strategies at the unit level. The job holder is expected to aggressively drive the center growth and profitability targets by identifying, developing and maintaining profitabl...

Job Description: CBRE is seeking a highly skilled and motivated Data Centre Operations Manager to join our dynamic team. The Data Centre Operations Manager will be responsible for overseeing the planning and delivery of all repairs, installation, and modification services within our data centre facilities. This role requires strong leadership, technical expertise, and the ability to effectively m...

Teaching Jobs In Kenya. Title: Centre Managers Ajira Youth Empowerment Centre, Industry: Training, Program: Ajira Digital Program, Gross Salary: Competitive, Our client is a training institution on digital programs appointed to carry out the Ajira Digital Program across the country. The AJIRA Digital Program is a Government initiative launched and driven by the Ministry of ICT, Innovation and You...

Job Description:CBRE is seeking a highly skilled and motivated Data Centre Operations Manager to join our dynamic team. The Data Centre Operations Manager will be responsible for overseeing the planning and delivery of all repairs, installation, and modification services within our data centre facilities. This role requires strong leadership, technical expertise, and the ability to effectively ma...